Senior Key Account Manager

19 hours ago


Chennai, India Quess Corp Limited Full time

Location: Chennai, Namakkal, Madurai

Experience: 7+ Years


Industries Preferred - Manufacturing (Heavy vehicles, Construction Equipment's and Machinery, Spare Parts, oil and gas, Chemical etc.)


Title: Account Manager / Sr Account Manager (B2B)

Job Description Summary

MISSION : Develop (farming), expend (hunting) and manage product/service offering of a select

group of key accounts that operate in a given perimeter where the business relationship is primarily

managed using the Key Account Planning process

Job Description

ACCOUNT MANAGEMENT

1. Managing the portfolio of Key Account End-Users to achieve sales & service revenue targets with

on-time payment collection (Including upselling and cross selling)

2. Generating additional business (through new tyres, service & tread belts) using existing and

potential customer networks to increase the business size

3. Developing positive relationships, handling customer's needs and being a consultant to ensure

sustainable and long-term business plans.

4. Focus on Big Fleets with a Service approach to entice the customer with reduced operating cost

and provide one stop solution

OPPORTUNITY MANAGEMENT

1. Align sales and service goals with the overall opportunities mapped for the territory

2. Enhance the opportunities insights - Creating segment and portfolio wise targets and defining

growth buckets

3. Focus on opportunity mgmt stages (Open, Proposal, Negotiation and Closed Won/Lost) and

improve the win rates (Closed won)

PRODUCT, SERVICE AND INDUSTRY KNOWLEDGE

1. Thorough knowledge of Michelin Products and recommending right product to the right customer

with proper segmentation

2. Customer service to be focused on priority, which creates a strong brand reliability, and this can

be measured through NPS

3. Having complete understanding of Competition footprints and industry awareness - Identifies

related industries that may have an impact on own industry.

NEGOTIATION

1. Reaches amicable solutions in straightforward, formal negotiations with internal or external

stakeholders

2. Selects an approach to negotiation based on an understanding of each party’s interests and

priorities.

CUSTOMER VALUE MANAGEMENT

1. Develops and executes channel and customer promotions/programs that leverage consumer

insights to drive increased consumer preference and customer activity.

2. Works with sales strategy and planning partners to ensure forecast accuracy, maximization of

opportunities and development of plans to deliver against organization’s objectives.

3. Identifies business opportunities based on knowledge of clients, markets, products and services.



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