ServiceNow-ITSM Admin and Developer

4 weeks ago


Pune, India Tek Leaders Inc Full time

Job Description: ServiceNow-ITSM Admin and Developer

Experience

Relevant Experience: 10-15 years

Role: Contract


Objectives of this role

The ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. The position requires working independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, to ensure that the design is supported by the underlying vendor software.

Responsibilities

  • Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests
  • Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
  • Integrate external data sources into ServiceNow
  • Maintain business services and configuration item relationships in ServiceNow
  • Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations
  • Build custom dashboards based on custom application data models and external data sources
  • Customize and configure workflows and define notifications as part of custom workflows in applications
  • Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets
  • Implement complex flows for Catalog Items using Workflows and Flow Designer
  • Test custom applications and publish/deploy to the concerned users
  • Responsible for data model changes and data-migrations for ServiceNow custom applications
  • Troubleshoot production problems related to ServiceNow custom applications
  • Lead integration of new products based on client requirements
  • Address problems of systems integration, compatibility and multiple platforms
  • Consult with project teams and end users to identify application requirements
  • Assist in the evaluation and recommendation of application software packages, application integration and testing tools

Participate in development of software user manuals and technical reports


Preferred Skill Set

  • Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master
  • ServiceNow System Administrator Certification
  • Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping
  • Experience supporting customers in a dynamic IT operations environment
  • Cloud development experience Certified ServiceNow Implementation Specialist



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