![Netrix Global](https://media.trabajo.org/img/noimg.jpg)
Itsm Administrator
2 weeks ago
**About The Opportunity**
The ITSM Administrator is responsible for continually improving and enhancing our ITSM platform, gathering requirements and feedback, and designing best practice solutions. This includes aligning the technology and business team's strategies, systems analysis, requirements definition, systems integration, testing, and support of new and existing ITSM capabilities in alignment with key business objectives.
**How You Will Make An Impact**
1. ServiceNow Implementation
a. Participate in the migration process from Cherwell ITSM (Ivanti) and BMC Footprints ITSM to ServiceNow ITSM, ensuring mínimal disruption to ongoing operations.
b. Collaborate with stakeholders to define migration strategies, timelines, and resource requirements.
c. Execute data migration tasks, including but not limited to configuration, data mapping, validation, and reconciliation.
d. Conduct thorough testing and quality assurance to validate the completeness and accuracy of migrated data and configurations.
e. Setup multi-tenant domain separation and role-based security.
f. Setup Incident Management, Problem Management and Change Management
g. Design and build customized forms, workflows, fields, SLAs and business rules for internal and external customers.
h. Setup multiple authentications with MFA.
i. Building and administering Domain Separation
j. Experienced with migrating from existing ITSM systems.
2. ServiceNow Administration
1. Customize ServiceNow ITSM modules to align organizational processes and requirements.
2. Develop and maintain customer portals within ServiceNow ITSM, providing users with intuitive self-service capabilities.
3. Design and create reports and dashboards to provide insights into IT service performance and key metrics to internal and external customers.
4. Manage the Configuration Management Database (CMDB) within ServiceNow ITSM, ensuring data accuracy, integrity, and alignment with organizational needs.
5. Migrate and enhance knowledge management functionality within ServiceNow ITSM to capture, organize, and share IT knowledge effectively.
6. Develop mail monitoring workflows across multiple monitored mailboxes.
7. Setup recurring scheduled requests and automated reports.
8. Develop and manage integration with our customer ITSM systems and internal tools/ systems.
a. Develop CMDB and migrate our discovery data into the solution.
b. Develop non-standard service workflows within the ServiceNow system.
c. Explore and introduce AI capabilities.
3. Documentation and Knowledge Sharing
1. Document system configurations, procedures, and best practices for ServiceNow ITSM administration and usage.
2. Provide training and knowledge transfer sessions to IT staff and end-users on ServiceNow ITSM functionality and capabilities.
3. Foster a culture of knowledge sharing and collaboration within the ITSM team.
4. Process Optimization
1. Collaborate with IT stakeholders to analyze existing ITSM processes and identify areas for improvement.
2. Design and implement optimized workflows, automation, and integrations within ServiceNow ITSM.
3. Continuously review and refine ITSM processes using the ITIL framework to enhance efficiency, quality, and user experience.
3. ServiceNow Ongoing Support and Administration
a. Work with Managed Services Teams to implement new service requirements within best practices and standardizations.
b. Troubleshoot and resolve any issues.
**Working Shift Hours**: 6.30 p.m. to 3.30 a.m. IST
**What You Will Bring To The Table**
1. Bachelor's or master's degree in computer science, Information Technology or a related field.
2. ServiceNow Certified Associate/Professional.
3. 5 - 7 years of minimum experience in ServiceNow ITSM administration.
4. Experienced with API coding, preferred.
5. Ability to work independently, navigate ambiguity, solve complex challenges, and operate in a fast-paced team environment.
6. Excellent collaboration and problem-solving skills.
7. Excellent verbal and written communication skills.
8. Passion for continuously improving performance and customer satisfaction.
9. Demonstrated success in managing multiple projects, organizing, and coordinating work efficiently, prioritizing workload, and adhering to deadlines.
10. Embraces change and perform with confidence in the face of ambiguity.
11. Able to work independently and in a team environment.
TECHNICAL PROFICIENCIES
1. 5+ years' experience in administration of ServiceNow ITSM
2. 3+ years of experience in business analysis, requirements gathering, design, or implementation of ITSM solutions.
3. Experience in the implementation, administration, maintenance, and enhancements of the ITSM system.
4. Experience in access management, configuration changes, and implementing new functionality.
5. Sound understanding of Incident, Problem, Change Management, Configuration Management, and Asset Management
DESIRABLE(S)
1. ITSM Administration & Development experi
-
Itsm Administrator
3 weeks ago
Pune, Maharashtra, India Netrix Global Full time**About The Opportunity** **How You Will Make An Impact** 1. **BMC Helix Implementation** a. Participate in the migration process from Cherwell ITSM and BMC Footprints ITSM to BMC Helix ITSM, ensuring mínimal disruption to ongoing operations. b. Collaborate with stakeholders to define migration strategies, timelines, and resource requirements. c....
-
Itsm Administrator
5 days ago
Pune, Maharashtra, India Netrix Global Full timeAbout The OpportunityHow You Will Make An Impact1. BMC Helix Implementationa. Participate in the migration process from Cherwell ITSM and BMC Footprints ITSM to BMC Helix ITSM, ensuring mínimal disruption to ongoing operations.b. Collaborate with stakeholders to define migration strategies, timelines, and resource requirements.c. Execute data migration...
-
itsm administrator
5 days ago
Pune, Maharashtra, India ITC WORLDWIDE Full timeITSM AdministratorAs an ITSM Manager, you will oversee a dynamic team of engineers dedicated to delivering top-notch customer support. Your primary focus will be on ensuring a customer-friendly approach to resolving O365/Azure technology-related issues. In addition, you will be responsible for generating customer reports, such as SLA reports, and ensuring...
-
ITSM Development Lead
3 weeks ago
pune, India LTIMindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM...
-
ITSM Development Lead
1 month ago
Pune, India LTIMindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM...
-
ITSM Development Lead
5 days ago
Pune, Maharashtra, India LTIMindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location. • 8+ years of experience in ITSM, specifically supporting the ServiceNow processes. • Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts. • Configuration and enhancements on the ServiceNow ITSM...
-
ITSM Development Lead
1 month ago
Pune, India LTIMindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM...
-
ITSM Development Lead
3 weeks ago
Pune, India LTIMindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM...
-
Itsm Development Lead
5 days ago
Pune, Maharashtra, India Ltimindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location. 8+ years of experience in ITSM, specifically supporting the Service Now processes. Experience with Service Now forms, fields, views, lists, UI policy, actions, and client and server scripts. Configuration and enhancements on the Service Now ITSM module....
-
ITSM Development Lead
3 weeks ago
Pune, India LTIMindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location.• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.• Configuration and enhancements on the ServiceNow ITSM...
-
ITSM Development Lead
3 weeks ago
Pune, India LTIMindtree Full timeLTIMindtree is looking for ITSM Development Lead's who can join us Immediately for Pan India Location. • 8+ years of experience in ITSM, specifically supporting the ServiceNow processes. • Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts. • Configuration and enhancements on the ServiceNow ITSM...
-
Opsbridge & SCOM Administrator
2 months ago
Pune, Maharashtra, India Rabbit and Tortoise Technology Solutions Full time**Requirements**: - Upgradation, migration, automation & administration of the opsbridge and MS SCOM tools. - Installation and/or upgradation of agents/monitors to monitor IT infra environment & its critical services. - Setup automations for Operations Bridge (OpsBridge) and MS SCOM. - Deploy and upgrade management servers for Opsbridge and SCOM. - Deploy...
-
ServiceNow ITSM developer with CMDB exp.
2 weeks ago
Pune, India APN Consulting Full timeAPN Consulting has an immediate need for a direct client requirement:Experience: 5 years requiredPosition Overview:We are seeking a skilled ServiceNow ITSM Developer with extensive experience in Configuration Management Database (CMDB) to join our team. The ideal candidate will have a strong background in IT Service Management (ITSM) and a deep understanding...
-
ITSM Integration Developer
2 months ago
Pune, India APN Consulting Full timeTitle: ITSM Integration DeveloperLocation: Remote(Pune or Hyderabad only)Job Description:As a ServiceNow ITSM Integration Developer, your role involves designing, developing, and implementing integrations between ServiceNow and other systems within an organization's IT infrastructure. Your responsibilities may include: Integration Architecture: Designing...
-
ITSM Integration Developer
2 months ago
pune, India APN Consulting Full timeTitle: ITSM Integration DeveloperLocation: Remote(Pune or Hyderabad only) Job Description: As a ServiceNow ITSM Integration Developer, your role involves designing, developing, and implementing integrations between ServiceNow and other systems within an organization's IT infrastructure. Your responsibilities may include: Integration Architecture: Designing...
-
Pune, Maharashtra, India LTIMindtree Full timeWe are Hiring ServiceNow Developers ITSM LocationMumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore Experience 5 + years. PFB JD Candidate must have 5+ years of overall ServiceNow experienceHands on design, development and deployment experience with the Service now platformService now implementation experience in ITSM (Incident, Problem,...
-
ServiceNow ITSM developer with CMDB exp
5 days ago
Pune, Maharashtra, India APN Consulting Full timeAPN Consulting has an immediate need for a direct client requirement:Experience: 5 years requiredPosition Overview:We are seeking a skilled ServiceNow ITSM Developer with extensive experience in Configuration Management Database (CMDB) to join our team. The ideal candidate will have a strong background in IT Service Management (ITSM) and a deep understanding...
-
pune, India LTIMindtree Full timeWe are Hiring ServiceNow Developers - ITSMLocation - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, CoimbatoreExperience - 5 + years.PFB JD- Candidate must have 5+ years of overall ServiceNow experience- Hands-on design, development and deployment experience with the Service-now platform- Service now implementation experience in ITSM (Incident,...
-
pune, India LTIMindtree Full timeWe are Hiring ServiceNow Developers - ITSMLocation - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, CoimbatoreExperience - 5 + years.PFB JD- Candidate must have 5+ years of overall ServiceNow experience- Hands-on design, development and deployment experience with the Service-now platform- Service now implementation experience in ITSM (Incident,...
-
Pune, Maharashtra, India LTIMindtree Full timeWe are Hiring ServiceNow Developers - ITSMLocation - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, CoimbatoreExperience - 5 + years.PFB JD Candidate must have 5+ years of overall ServiceNow experience Handson design, development and deployment experience with the Servicenow platform Service now implementation experience in ITSM (Incident, Problem,...