ServiceNow ITSM Developer
2 months ago
Position: ServiceNow ITSM Developer
Location: [Remote/Hybrid]
Experience: 4+ years of relevant experience
Job Summary:
We are seeking a highly skilled ServiceNow ITSM Developer to join our team. The ideal candidate will have hands-on experience with ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, and Knowledge Management. You will work closely with business stakeholders to understand requirements, develop custom solutions, and integrate ITSM functionalities across the organization.
Key Responsibilities:
- Develop, configure, and maintain the ServiceNow ITSM platform, including Incident, Problem, Change, Knowledge, and Request Management.
- Design and implement complex workflows and automation within the ITSM modules to enhance business processes.
- Customize ServiceNow applications using scripting languages (Business Rules, Client Scripts, UI Policies, Script Includes).
- Perform integrations with third-party systems via APIs (REST/SOAP) to extend ServiceNow functionality.
- Participate in the end-to-end implementation, including gathering business requirements, building solutions, and supporting UAT.
- Create and maintain technical documentation, including configuration settings, customizations, and development work.
- Collaborate with ServiceNow administrators, architects, and other developers to optimize platform performance and scalability.
- Support and troubleshoot issues, ensuring SLAs are met and incidents are resolved promptly.
- Provide training and knowledge transfer to internal teams and stakeholders.
- 4+ years of experience as a ServiceNow Developer with expertise in the ITSM suite (Incident, Problem, Change, Request, Knowledge).
- Proficiency in JavaScript, ServiceNow scripting, and platform tools (Workflows, Glide API, UI Actions, UI Pages).
- Experience with REST and SOAP integrations with third-party systems.
- Strong understanding of ITIL processes and best practices.
- Experience with Agile/Scrum methodologies.
- Excellent problem-solving skills, attention to detail, and ability to work independently.
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) is preferred.
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