ServiceNow ITSM Developer

4 weeks ago


PuneMaharashtra, India Natobotics Technologies Pvt Limited Full time
Job Title: Natobotics - ServiceNow Developer - Incident/Problem Management

We are seeking a highly skilled ServiceNow Developer to join our team at Natobotics Technologies Pvt Limited. As a key member of our IT team, you will be responsible for designing, developing, and implementing core ITSM modules, including Incident Management, Problem Management, Change Management, and Service Request Management.

Key Responsibilities:
  • Design and develop core ITSM modules to ensure seamless integration and system interoperability.
  • Build and maintain integrations with other platforms and systems using ServiceNow APIs.
  • Create and manage client scripts, business rules, and UI policies to enhance ServiceNow functionality and user experience.
  • Develop and customize Service Portal applications to provide an intuitive interface for end-users.
  • Utilize Flow Designer to automate business processes and workflows, optimizing operational efficiency and service delivery.
  • Work closely with project managers, business analysts, and other stakeholders to gather requirements and translate them into technical specifications.
  • Provide ongoing support and maintenance for existing ServiceNow applications, troubleshooting issues and implementing enhancements as needed.
Qualifications:
  • Minimum of 6 years of overall IT experience, with at least 4 years of relevant experience in ServiceNow development, particularly in core ITSM modules.
  • ServiceNow Developer Certifications are a strong advantage.
  • Proficient in ServiceNow platform features and functionalities, including ITSM modules, Service Portal, Flow Designer, and scripting.
  • Experience with ServiceNow integration tools and techniques.
  • Knowledge of JavaScript, HTML, and CSS for UI customization.
  • Strong verbal and written communication skills are essential.


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