Servicenow Expert

3 months ago

Pune, India Centiro Full time

Centiro is a Swedish software company with 650+ colleagues. Our solutions empower marquee brands and finer supply chains in 175+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honours, including Great Place to Work Legend and Sweden's No. 1 Workplace in the Large Organizations category for 2021. Founded in 1998, with offices in Sweden, India, the UK, and the US.

**Purpose - Always with our culture at heart**

Working at Centiro is different. Inspiring, challenging and rewarding. We are on a clear and rapid path of expansion and are looking for talents with a passion and drive to make a difference. Do you have the ability to see things from another perspective? Then you might be right for us. This is an exciting time to join the Centiro journey.

**Who are you?**

As a ServiceNow Implementation Expert, you are someone who has:

- Hands-on functional knowledge of implementing ServiceNow’s CSM and ITSM modules.
- Customize and enhance ServiceNow modules, including Incident Management, Change Management, Problem Management, Service Catalog etc.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Create and configure ServiceNow workflows, business rules, client scripts, UI policies etc.
- Develop and maintain ServiceNow reports, dashboards, and data exports.
- Onboard colleagues and customers onto ServiceNow platform by having clear knowledge sharing and onboarding plans.
- Provide training to colleagues and customers to start using ServiceNow platform.

**We are looking for the below technical skills**:

- 6+ Years of Hands-on experience with ServiceNow Installations, Development, Troubleshooting.
- Experience in configuring out-of-the-box workflows and create/maintain custom workflows.
- Good experience with JavaScript, Web Services, MYSQL, XML, HTML and CSS.
- Perform ServiceNow upgrades, patches, and system maintenance activities.
- Stay up-to-date with ServiceNow platform features, new releases, and industry best practices.
- Intermediate or advanced knowledge of ITIL and Agile framework
- Strong problem solving and analytical skills, excellent oral and written communication skills
- Effective time management skills to meet deadlines.

**What we offer**:
**Best in Class**:
Sustainability and security are essential at Centiro. We achieved the gold level in the assessment of environmental, social, and ethical performance performed by EcoVadis; Gold Rating, Top 1%. We are above and beyond standards. We not only follow them, we develop them. At Centiro we celebrate difference. We strongly believe that diversity of background, experience, and perspectives are integral for a dynamic workplace for our colleagues and a successful collaboration with our customers.

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