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Operations Expert

4 weeks ago

Pune Maharashtra, India Tata Technologies Europe Full time

**Job Description
Area of Responsibility
Expert in Service and incident management with tools like ServiceNow
Independently monitor and report O peration KPIs and report them via Dashboards
Good to have exposure in setting up operational s via tools
Experience working with Agile Ecosystem - Principles, timeboxing, roles and ceremonies
Lead Technical discussions with customers to find the best po ssible solutions.
Focus on reducing technical debts that will turn to a blocker in future sprints
Provide detailed updates on s tatus, impediments, risks, and issues when required
Provide adequate software solutions following best software development practi ces
Identify risks and provide relevant solutions to complex problems and on-time delivery
Work to ensure end users receive high quality, high performance, and useful solutions
Familiar with agile methodologies and have prior experience working with agile te ams using Scrum/Kanban
Proficiency in Software Development best practices - Secure coding standards, Unit testing frameworks, Code coverage, Quality gates.Knowledge / Experience
Expert in developing Angular based front end (preferably version 15 or above) and Java based API/Microservices (Java version preferably 8 or above, good to know Java 17)
Good knowledge on AWS ECS
Experience in WebAPI/Rest API development integrating to frontend
Authentication and Authorization principles u sing Oauth2 or M2M
Experience with API Documentation - OpenAPI
Experience on TDD approach using Junit.
Experience working with Agile Ecosystem - Principles, timeboxing, roles and ceremoniesCompetences
Customer Centricity - Ensures the delivery of excep tional customer service - EXPERT
Business Acumen - Applies appropriate strategic logic to decisions and initiatives in one's area - PROFICIENT
Decision Making - Identifies and analyses information to make decisions and solve problems - EXPERT
Innovation - Be Innovative and identify areas of improvement and suggest modern solution like AI where necessary - EXPERT
Quality - Quality d riven rather than task driven approach - EXPERT
Teamwork & Collaboration - Fosters a sense of teamwork, leverages differences, an d facilitates the effective interaction and contribution of others to achieve goals - EXPERT
Lead Courageously - Takes personal a nd organizational risks to do what is right and achieve organizational success, and supports others who do so - PROFICIENT
Develo ping & Managing Relationships - Develops and maintains constructive, open, and honest relationships with others - PROFICIENT
Exec ution Excellence - Plans, executes, and improves work processes to ensure achievement of business goals - EXPERT
Drive for Result s - Demonstrates and fosters a sense of urgency and strong commitment to achieving goals - EXPERT