ServiceNow Developer

3 months ago

Pune, India SELSOFT Full time

Role: Service Now Developer.

Exp : 7+ years.

Location : Pune.

Walkin drive 14th september 2024.

Responsibilities :

- Develop ServiceNow solutions : Design, develop, and customize ServiceNow applications, modules, and workflows to meet the organizations CMDB and ITSM- requirements.

- Configuration Management Database (CMDB) : Implement and maintain the CMDB, including designing and defining configuration item (CI) classes, relationships, and attributes.

- Ensure data integrity, accuracy, and consistency within the CMDB.

- IT Service Management (ITSM) : Design and implement ITSM processes, such as incident management, problem management, change management, and service request management, using ServiceNow ITSM- modules.

- Integration and automation : Develop integrations between ServiceNow and other systems, tools, or databases using web services, APIs, and scripting languages (JavaScript, PowerShell, etc.)

- Automate manual tasks and processes within ServiceNow.

- Customization and enhancement: Customize ServiceNow user interface, forms, lists, and portals to improve user experience and streamline processes.

- Develop ServiceNow widgets, UI policies, and client scripts as required.

- Testing and deployment : Perform thorough testing of ServiceNow configurations, customizations, and integrations.

- Plan and execute ServiceNow releases, including deployment, documentation, and post-deployment support.

- Collaboration and support : Collaborate with cross-functional teams, including IT operations, service desk, and other stakeholders, to gather requirements, provide technical guidance, and deliver effective ServiceNow solutions.

- Provide support and troubleshooting assistance to end-users.

- Documentation and training : Document technical designs, configurations, and processes related to ServiceNow development.

- Conduct training sessions and create user guides for ServiceNow functionalities and best practices.

(ref:hirist.tech)

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