Product Support Specialist
2 weeks ago
Role in nutshell:
As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing.
You will provide Support via Channels such as Email, Chat & Social Media around the clock 24/7.
Also actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team for incorporating customer feedbacks and improve product.
Desired experience:
Min 1 year.
In-depth knowledge of fundamentals on networking concepts
Strong verbal and written communication skills in English
Analytical and problem-solving skills
Basic technical troubleshooting skills (L1)
Preferred hands-on Exp on or at least a good understanding of the below tools such as CURL /Postman / SOAPUI
Experience in supporting any SAAS product
What will you do?
Take ownership of support tickets and manage effective customer communication
Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience
Participate in training new joiners.
Discuss with business and product team and give customer feedbacks.
-
Product Support Specialist
2 months ago
Bengaluru, Karnataka, India Practo Full timeJob DescriptionProduct Support Specialist at Practo Technologies Pvt LtdPosition: Product Support SpecialistLocation: BangaloreDepartment: Corporate Client ServicesCompany Overview:Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical services,...
-
Product Support Specialist
6 months ago
Bengaluru, India Practo Full timeJob Description : Product Support Specialist at Practo Technologies Pvt Ltd Position: Product Support Specialist Location: Bangalore Department: Corporate Client Services Company Overview: Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical...
-
Production Support Specialist
2 weeks ago
Bengaluru, Karnataka, India ScaleneWorks Full timeAt ScaleneWorks, we are seeking a highly skilled Production Support Specialist to facilitate the Maintenance team's activities.This role requires strong coordination and communication skills to ensure seamless daily operations and efficient problem-solving. Key responsibilities include:Running daily stand-ups for team members working in rotation using Kanban...
-
Technical Product Support Specialist
6 days ago
Bengaluru, Karnataka, India expEDIum Full timeJob Summary:We are seeking a skilled Technical Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to resolve product-related issues.The ideal candidate will have a strong background in product support, excellent communication skills, and...
-
Product Support Specialist
1 month ago
Bengaluru, Karnataka, India Karnival Full timeJob Title:Product Support SpecialistAbout Us:Karnival is a customer marketing platform that focuses on elevating and leveraging current customer experiences to improve retention and growth.Key Responsibilities:Our ideal candidate will be responsible for identifying and reporting issues/bugs in products, aligning with the Tech team on feasibility checks,...
-
Technical Support and Product Specialist
2 weeks ago
Bengaluru, Karnataka, India Diligent Full timeAbout DiligentWe are a software company dedicated to empowering leaders with technology, insights, and connections to drive greater impact and accountability.Our world-changing idea is to make the world a more sustainable, equitable and better place. We have teams all over the world and growing, maintaining and promoting a diverse team is a top priority for...
-
Product Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Temenos Full timeExciting Opportunities at TemenosWe are seeking a highly skilled and motivated Product Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our clients who use our products.The successful candidate will have excellent analytical and problem-solving skills, with the ability to quickly analyze cases...
-
Production Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Broadridge Full timeAbout the RoleWe are seeking a skilled Production Support Specialist to join our team in Bangalore. This role will involve working on issues related to Rockall COLLATE and FASTNET products, owning standard production support procedures, and closely collaborating with clients on open JIRA tickets.Key ResponsibilitiesResolve issues for Rockall COLLATE and...
-
Product Support Specialist
4 days ago
Bengaluru, Karnataka, India Karnival Full timeJob OverviewKarnival, a customer marketing platform, seeks a skilled Product Support Specialist to join our team. As a global expert in technical support for enterprise-grade products, you will provide top-notch assistance to clients worldwide.About the RoleThis is an ideal opportunity for someone with 1+ years of experience in a customer-facing role within...
-
Product Support
8 months ago
Bengaluru, Karnataka, India HfactoR Full timeRole Overview: The Product Support Specialist plays a crucial role in ensuring the smooth operation and satisfaction of customers with our products. They serve as the primary point of contact for troubleshooting, issue resolution, and providing technical assistance to customers. **Responsibilities**: - Troubleshoot product-related issues reported by...
-
Product Specialist(Java L3 Support)
1 week ago
Greater Bengaluru Area, India Informatica Full timeProduct Specialist We're looking for an Product Specialist candidate with experience in Java / C++, Troubleshooting, Debugging, and to join our team in Bangalore. You will report to the Senior Manager, Product Specialist. Technology You'll Use Troubleshooting skills for issues like, unexpected termination/memory leak/performance issue. Proficiency in java...
-
Product Specialist(Java L3 Support)
7 days ago
Greater Bengaluru Area, India Informatica Full timeProduct SpecialistWe're looking for an Product Specialist candidate with experience in Java / C++, Troubleshooting, Debugging, and to join our team in Bangalore.You will report to the Senior Manager, Product Specialist.Technology You'll UseTroubleshooting skills for issues like, unexpected termination/memory leak/performance issue. Proficiency in java and...
-
Product Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Autodesk Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients.About the RoleThe successful candidate will have a strong background in Computer-Aided Design (CAD) and Computer-Aided...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeAbout UsEpsilon is a leading global data, technology and services company that powers the marketing and advertising ecosystem. We provide marketers from the world's top brands with the data, technology and services they need to engage consumers.Job SummaryWe are seeking a highly skilled Technical Support Specialist - Product Expert to join our team. The...
-
Global Production Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeOverviewEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.We're seeking a skilled Global Production Support Specialist to join our team. This role will be responsible for executing and monitoring production processes as well as managing production incidents.Job Description:Monitor and verify program...
-
Bengaluru, Karnataka, India Waters Corporation Full timeCompany OverviewWaters Corporation is a leading provider of innovative solutions for the life science, materials, and food sciences industries.Job SummaryWe are seeking a skilled Product Development and Technical Support Specialist to join our team. The successful candidate will provide technical support and develop solutions for our...
-
Production Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Epsilon India Full timeAbout Epsilon IndiaEpsilon India, a leading IT solutions provider, is seeking a highly skilled Production Support Specialist - Technical Operations to join our team. As a key member of our technical operations team, you will play a crucial role in ensuring the smooth operation of our production systems.Salary: ₹1,200,000 - ₹1,800,000 per annumJob...
-
Technical Production Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Broadridge Full timeCompany OverviewBroadridge is a leading provider of technology-enabled financial infrastructure and operating solutions. We empower our clients to achieve their goals by offering innovative, scalable, and secure solutions.Estimated Salary₹1,200,000 - ₹1,500,000 per annum, depending on experience.Job DescriptionWe are seeking a Technical Production...
-
Test Product Support
8 months ago
Bengaluru, Karnataka, India HfactoR Full timeRole Overview: - The Product Support Specialist plays a crucial role in ensuring the smooth operation and satisfaction of customers with our products. They serve as the primary point of contact for troubleshooting, issue resolution, and providing technical assistance to customers.
-
Technical Support Specialist for Oracle Products
2 weeks ago
Bengaluru, Karnataka, India Oracle Full timeJob Overview:We are seeking an experienced Technical Support Specialist to join our team at Oracle. As a key member of our support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers worldwide.Key Responsibilities:* Provide technical assistance to internal and external customers via phone, email,...