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Technical Support Specialist for Oracle Products

1 month ago

Bengaluru, Karnataka, India Oracle Full time

Job Overview:

We are seeking an experienced Technical Support Specialist to join our team at Oracle. As a key member of our support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers worldwide.

Key Responsibilities:

* Provide technical assistance to internal and external customers via phone, email, and electronic means* Resolve complex technical issues related to Oracle products, utilizing your expertise and knowledge of software development, troubleshooting, and problem-solving skills* Collaborate with cross-functional teams, including R&D, Production, Consultants, and QA to ensure timely resolution of customer issues* Develop and maintain comprehensive documentation of incidents, including internal and external communications* Analyze, develop, and improve internal processes to enhance efficiency and effectiveness* Participate in special projects as assigned

Requirements:

* Bachelor's degree in Computer Science or a related field* Minimum 4 years of experience in a support product support environment* Strong technical problem-solving skills, with the ability to troubleshoot complex application issues* Exceptional research skills and resourcefulness* Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling* Familiarity with Customer Relationship Management (CRM) / Ticketing systems* Multi-lingual (English/French/Spanish/German) is a good asset* Ability to verbally present soft and hard technical subject matter to a variety of audiences* Working knowledge of XML, SSO, FTP, Web Services are very strong assets* Knowledge in SSL, PGP, Java, C#, Linux/ Unix are excellent attributes* Salary: $80,000 - $120,000 per annum*, location: India