Customer Experience Manager
3 weeks ago
Job title: Customer Experience
Job exp: 5-9 years
Location: Bangalore, KA
Job requirements :
Job Description
1.Design, develop and execute customer journey for various formats.
Craft strategies to build systems and processes to drive consumer
experience across all touchpoints. Work on ways of making targeted
interventions as per the cohorts identified through customer data.
Understand customer requirement and develop and define value added
services at various touchpoints.
2. Conceptualize and develop rollout tools and services enabling
digitization of customer experience (like Interactive digital screens, QR
code, paperless transactions, new technologies etc.) across stores aimed
towards elevating customer experience and managing physical
limitations
3.Develop and Manage SFDC usage at stores and working on increasing
the scope of usage
4.Design and develop customer facing policies, empowerment policies.
Create SOPs for the store operations aimed towards standardization of
customer experience across stores
5.Create audit parameters with focus on providing standardized
customer experience and review the non-compliance points
6.Develop training interventions and training content for retail stores
including customer experience, product, processes in coordination with
the Retail Operations & Training Team
7. Bringing in collective ownership of customers across functions & the
channels
8. Benchmarking with other industries for best practices
Other Areas:
1. Lead Customer Complaints
2. Mystery Audit & Next best Action
3. Driving Triton Club program for business impact
4. NPS and Next Best Action
5. GMB
6. Collaborate with relevant stakeholders for a quick resolution
-
Customer Experience Manager
3 weeks ago
Greater Bengaluru Area, India PeopleLogic Full timeJob title: Customer Experience Job exp: 5-9 years Location: Bangalore, KA Job requirements : Job Description 1.Design, develop and execute customer journey for various formats. Craft strategies to build systems and processes to drive consumer experience across all touchpoints. Work on ways of making targeted interventions as per the cohorts identified...
-
Customer Experience Manager
3 weeks ago
Bangalore Metropolitan Area, India PeopleLogic Full timeJob title: Customer ExperienceJob exp: 5-9 years Location: Bangalore, KAJob requirements :Job Description1.Design, develop and execute customer journey for various formats.Craft strategies to build systems and processes to drive consumerexperience across all touchpoints. Work on ways of making targetedinterventions as per the cohorts identified through...
-
Customer Experience Manager
3 weeks ago
Bengaluru, India PeopleLogic Full timeJob title:Customer ExperienceJob exp:5-9 yearsLocation:Bangalore, KAJob requirements :Job Description1.Design, develop and execute customer journey for various formats.Craft strategies to build systems and processes to drive consumerexperience across all touchpoints. Work on ways of making targetedinterventions as per the cohorts identified through customer...
-
Customer Care Agent
4 weeks ago
Bengaluru, India 247 customer service Full timeHiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...
-
Customer Experience
2 weeks ago
Bengaluru, India PeopleLogic Full timeAbout the CustomerCompanyisIndia's leading lifestyle companyand among the most admired and respected corporates in the country.About the RoleDesignation :Manager Customer Experience – RetailCriticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer Experience Journey across...
-
Customer Experience Manager I
1 month ago
Bengaluru, India Rubrik Full timeJob Summary Customer Experience Manager I Location: Bangalore, India Shift:EST (5:30 P.M IST- 2:30 A.M IST) Job Description The Customer Experience Manager is a key role within the Customer Support Organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical...
-
Adobe Experience Manager
1 week ago
Greater Bengaluru Area, India Perficient Full timeAEM ArchitectRole - Fulltime/ContractLocation - PAN IndiaYears of Experience - 8+As an Architect/ Manager you will be responsible for translating client content management requirements into technical designs which includes enterprise-level architecture and implementing strategies using components of the Adobe AEM platform to support multi-site,...
-
Customer Service Executive
4 weeks ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
-
Adobe Experience Platform Developer
1 month ago
Greater Bengaluru Area, India Perficient Full timeAdobe Experience Platform (AEP) Developer Role - Fulltime/Contract Years of Experience - 4+ Location - PAN India The Adobe Experience Platform Developer will play a vital role in the configuration, coding, testing and deployment of Adobe Experience Platform solutions - primarily Adobe Data Collection, Unified Profile, Journey Optimizer, RT-CDP and...
-
Experience Design Director
1 week ago
Greater Bengaluru Area, India Shobiz Experiential Full timeJob SummaryCreative directors guide the direction of creative projects by developing a big-picture vision and brand guidelines. They oversee every stage of the creative process, approving artwork, strategy and other project elements. Key Responsibilities1. Strategic Event Design: Develop a comprehensive event design strategy that aligns with client...
-
Customer Experience Champion
1 week ago
Bengaluru, India Mistay Full timeKey responsibilities: - 2. Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers - 3. Escalations Management: Resolving any customer grievances and managing the escalations promptly & appropriately to win back the trust of the customers - 4. Support Services: Providing...
-
Customer Support Executive
1 month ago
Bengaluru, India Aegis Customer Support Services Pvt Ltd Full timeResponsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...
-
Customer Experience Executive
4 weeks ago
Bengaluru, India International Data Group, Inc. Full time**Overview**: Customer Experience Executive FOUNDRY (was IDG Communications) Bangalore India. READ ALL ABOUT FOUNDRY AT FOUNDRY is excited to be recruiting for a talented and energetic Customer Experience Executive, to work within our rapidly growing Customer Experience teams. If you have an ambition to work with the best, to deliver the best and be at the...
-
Customer Experience
1 month ago
Bengaluru, Karnataka, India Bosch Group Full time**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...
-
Executive Customer Experience
7 days ago
Bengaluru, India Ms. Prerana Motors Pvt Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE. 1. Attending the customer calls 2.Co-ordinate with Sales & Back End Team. 3. Updating to customer time to time. 4. Confirm the payment & Vehicle Delivery Process. 5. Arranging the Vehicle delivery Celebration. 6. Tracking 7. Post Delivery Calls to Customers 8. Any other work entrusted by superior time to...
-
Customer Experience Specialist
3 weeks ago
Bengaluru, India Tredence Inc. Full timeLocation: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...
-
Delivery Manager
4 weeks ago
Greater Bengaluru Area, India LTIMindtree Full timeExperience: 15+ yearsLocation: Bangalore, Pune, Hyderabad, Mumbai, Chennai, KolkataDescription:Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, Application Development and Maintenance, and Customer Support. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability...
-
Associate - Customer Experience
4 weeks ago
Bengaluru, India Perfios Full time-Responsibilities and Duties: - Managing the day-to-day customer queries with excellent quality and timely responses. - Providing 12/6 coverage for B2B and B2C customers on a shift basis - Ensuring Service Level Agreements are maintained met even during periods of high demand. - Managing daily operations and administrative tasks related to support. -...
-
Senior Manager
4 weeks ago
Bengaluru, India Anunta Full timeJob Responsibilities- Manage the Technical Relationship with client- Own the complete SLAs and Service Delivery for the client- Expected to work with technical domain leads for building SIPs and handle client escalation- Responsible for Client CSAT- Responsibility for profitability of account & billing· Accountability on critical changes, communication, and...
-
Customer Experience Associate
1 month ago
Bengaluru, India Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible...