Head of Customer Onboarding
4 weeks ago
About the role:
The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point of escalation for integration and technical issues.
This leadership role combines strategic thinking, team management, and hands-on execution to ensure high customer satisfaction, optimize operational processes, and timely revenue capture. The nature of projects includes data movement into and outside of WebEngage and integrations of SDKs / APIs across external systems like Salesforce, LeadSquared, Adobe etc.
Roles and Responsibilities:
- Own the onboarding team's P&L and ensure timely revenue capture by managing the process from customer onboarding to billing start.
- Design, implement, and refine onboarding processes to accelerate time-to-value (TTV), improve customer experience, and optimize operational efficiency.
- Serve as the final point of escalation for complex integration issues, working with Product and Engineering teams to resolve challenges.
- Lead, mentor, and develop a high-performing onboarding team, driving accountability, operational excellence, and continuous improvement.
- Partner with Sales, Customer Success, Product, and Finance to ensure smooth transitions, alignment on goals, and timely handoffs for revenue recognition.
- Engage directly with key customers during onboarding, ensuring high satisfaction and continuous feedback for process and product improvement.
Ideal Candidate
- Familiarity with the SaaS product ecosystem surrounding marketing automation and CDP is a big plus.
- Strong team building and project management skills for technical projects
- Experience with software implementation or consultative roles (or equivalent experience)
- 5 years+ of management experience in managing technical project deliveries or Technical Services.
- An ability to adapt quickly to new software and constantly changing business requirements
- Background and expertise in building new service capabilities to accommodate growth, scale and global reach.
- A Bachelor’s degree in computer science, IT engineering or related field.
- A Master’s degree in computer science, IT Engineering or a related field is an add-on advantage.
Location:
- Mumbai
Working Model:
- Hybrid - 3 Days Work from Office a week (Mon, Tue, Fri)
-
Head of customer onboarding
1 week ago
Mumbai, India WebEngage Full timeAbout the role: The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final...
-
Head of Customer Onboarding
4 weeks ago
Mumbai, India WebEngage Full timeAbout the role: The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final...
-
Head of Sourcing and Onboarding
2 weeks ago
Mumbai, Maharashtra, India Flexability by AMS Full timeRole Overview:Flexability by AMS is looking for a Head of Sourcing and Onboarding to join our team. This role involves managing end-to-end recruitment activities for our non-IT client, working closely with hiring managers and stakeholders to understand their staffing needs and identify qualified candidates through various sourcing...
-
Onboarding Instructor
6 months ago
Mumbai, Maharashtra, India Binnys Boutique Full time**Position**: Onboarding Instructor **Responsibilities**: - Conduct onboarding sessions for new employees, introducing them to company policies, culture, and procedures. - Develop and deliver engaging training modules tailored to the onboarding process. - Assess the understanding and integration of new hires through quizzes and interactive activities. -...
-
Mumbai, India Customer of Alp consulting Full timeJob Overview:Our client is seeking a highly skilled and results-drivenSenior Manager - Enterprise Salesto lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating tailored...
-
mumbai, India Customer of Alp consulting Full timeJob Overview:Our client is seeking a highly skilled and results-driven Senior Manager - Enterprise Sales to lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating tailored...
-
mumbai, India Customer of Alp consulting Full timeJob Overview: Our client is seeking a highly skilled and results-driven Senior Manager - Enterprise Sales to lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating...
-
Lead - Customer Onboarding - SaaS(CDP)
6 days ago
Mumbai, India WebEngage Full timeAbout the role:The Lead of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...
-
Head of customer success
1 week ago
Mumbai, India PivotRoots Full timeJob Description - Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
-
Customer Success and Onboarding Strategist
4 weeks ago
Mumbai, Maharashtra, India David Kennedy Recruitment Full timeLead Technical Onboarding in DublinDavid Kennedy Recruitment is seeking an Italian-speaking Customer Onboarding and Success Manager to join our client's team in Dublin. Our client is a leader in outsourced sales, partner enablement, and customer success teams.As a key member of the team, you will lead technical onboarding for new clients within the...
-
Lead - Customer Onboarding - SaaS(CDP)
6 days ago
Mumbai, India WebEngage Full timeAbout the role:The Lead of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...
-
Lead - Customer Onboarding - SaaS(CDP)
6 days ago
Mumbai, India WebEngage Full timeAbout the role: The Lead of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final...
-
SaaS Customer Onboarding Lead
6 days ago
Mumbai, Maharashtra, India WebEngage Full timeAbout the Role:As a seasoned professional, you will lead and scale our customer onboarding function, ensuring seamless product integration and driving revenue recognition. Your expertise in strategic thinking, team management, and hands-on execution will be pivotal in optimizing operational processes and timely revenue capture.This leadership role combines...
-
Head of customer success
3 weeks ago
Mumbai, India PivotRoots Full timeJob Description -Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
-
Head of Customer Success
3 weeks ago
Mumbai, India PivotRoots Full timeJob Description -Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
-
Customer Onboarding Intern
7 months ago
Airoli, Navi Mumbai, Maharashtra, India Avataryug Full time**Customer/ Client Onboarding** **What you will do?** - Build and maintain a pipeline of qualified prospects through proactive outreach and relationship building. - Conduct product demonstrations and presentations to potential customers, showcasing the value of our solutions. - Collaborate with cross-functional teams, including marketing, customer success,...
-
Head of Customer Success
3 weeks ago
Mumbai, India PivotRoots Full timeJob Description - Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
-
WebEngage | Lead
6 days ago
mumbai, India WebEngage Full timeAbout the role:The Lead of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...
-
Head of Sourcing and Onboarding
2 weeks ago
Mumbai, Maharashtra, India Flexability by AMS Full timeJob Overview:We are looking for a highly motivated and experienced Senior Recruiter to join our team at Flexability by AMS. As a Senior Recruiter, you will be responsible for managing the recruitment process for our non-IT client, including sourcing, screening, interviewing, and assessing candidates. You will work closely with hiring managers and...
-
Head of Customer Experience with a Leading Bank
3 weeks ago
Mumbai, India The Premier Consultants ( Recruitment Company ) Full timeWe have an opening for Head of Customer Experience with a Leading Bank.Location: MumbaiRoles and Responsibilities:Developing service propositions is the responsibility of the Customer Experience and Service Manager. The chosen applicant will be in charge of developing and implementing a service plan to provide exceptional customer service for onboarding,...