Head of customer success
20 hours ago
Job Description - Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term relationships with clients, improving service delivery, and ensuring alignment between client goals and company capabilities. Passionate about delivering measurable value and exceeding client expectations in every engagement. KEY SKILLS · Customer Success Strategy · Client Relationship Management · Team Leadership & Coaching · Service Delivery Optimization · Churn Reduction & Retention · Onboarding & Implementation · Account Management & Upselling · Cross-Functional Collaboration · Process Improvement & Standardization · Contract Renewals & Growth · Stakeholder Management The ideal candidate should have: · Lead a team of Data Analysts, Data Scientists and Account Managers to ensure seamless service delivery and customer satisfaction. · Developed and executed a comprehensive customer success strategy , focusing on delivering measurable value to clients and improving operational efficiency. · Collaborated with Sales, Delivery, and Tech teams to align customer needs with service offerings, resulting in increase in customer satisfaction and a reduction in churn. · Established customer health tracking systems and utilized predictive analytics to proactively identify at-risk accounts, leading to an improvement in retention. · Designed and launched a comprehensive onboarding program for new clients, reducing onboarding time while ensuring seamless integration of services and early-stage customer success. · Drove customer advocacy programs by identifying satisfied clients who were willing to participate in case studies, testimonials, and referral programs, increasing new business leads. Improved customer engagement by launching regular Business Review Meetings (BRMs) and quarterly reviews, ensuring clear communication of goals, progress, and ROI. What We’re Looking For: 12+ years of experience in customer success leadership from Advertising and Mar Tech Industry Proven expertise in team management, client relations, and process improvement. A track record of achieving growth and building strong partnerships. Location: Mumbai (Andheri - Chakala) About Pivot Roots – a Havas Company Pivot Roots is a full-service, transformational digital marketing and Mar Tech agency with a 300-strong team of talented individuals across offices in India and UAE. The company offers services across industries and the digital ecosystem, including data and analytics, strategy and consulting, digital media planning and buying, UI/UX, social and content, SEO, and digital transformation. Pivot Roots- a Havas Company has served clients across verticals including Disney, Amazon Prime Video, Swiggy, Kotak 811, KFC, Amazon mini TV, Bisleri, Study in India (Ed CIL), Nuawoman, EC-Council, Parcos, Club Mahindra, RBL Bank, LTIMindtree, MSD Pharma, Narayana Hospitals, ET Money, Snapdeal, Celevida Wellness (Dr. Reddy’s), Cashe, Pay Sense, Lazy Pay, among others. Pivot Roots- a Havas Company has won awards across prominent platforms, the most recent being Agency of the Year by ET Brand Equity Media Strategy Awards, Entrepreneurship of the Year by Campaign India and The ABBYS. Havas acquired Pivot Roots in 2023 and has been integrated with Havas Media Network India. Further information about Pivot Roots is available at . Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job. For more information, visit and follow Havas India on social media.
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Head of customer success
2 weeks ago
Mumbai, India PivotRoots Full timeJob Description -Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
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Head of Customer Success
2 weeks ago
Mumbai, India PivotRoots Full timeJob Description -Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Head of customer success
20 hours ago
Mumbai, India Netcore Cloud Full timeCustomer Success Management - Business Head Customer Success Team | Full-time Can you think of a customer’s success first and what he is or her business is measured on? Do you love to own customers’ KPIs? Do you have the desire to explore multiple verticals and be able to relate to impact.? Are you passionate about investing in people &...
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Head of Customer Success
2 weeks ago
Mumbai, India PivotRoots Full timeJob Description - Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Head of Customer Success
6 days ago
Mumbai, India Netcore Cloud Full timeCustomer Success Management - Business Head Customer Success Team | Full-time Can you think of a customer’s success first and what he is or her business is measured on?Do you love to own customers’ KPIs?Do you have the desire to explore multiple verticals and be able to relate to impact.?Are you passionate about investing in people & nurturing them?Have...
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Head of Customer Success
7 days ago
Mumbai, India Netcore Cloud Full timeCustomer Success Management - Business Head Customer Success Team | Full-time Can you think of a customer’s success first and what he is or her business is measured on? Do you love to own customers’ KPIs? Do you have the desire to explore multiple verticals and be able to relate to impact.? Are you passionate about investing in people & nurturing...
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Head of Customer Success Strategist
3 days ago
Mumbai, Maharashtra, India Netcore Cloud Full timeAbout Us: Netcore Cloud is a leading AI/ML-powered marketing automation platform that enables businesses of all sizes to enhance customer experiences. Our cutting-edge technologies, including AI, automation, and top-notch product experience, have made us a top-rated marketing automation suite for enterprises.We are currently serving more than 70% of B2C...
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Mumbai, India Customer of Alp consulting Full timeJob Overview:Our client is seeking a highly skilled and results-drivenSenior Manager - Enterprise Salesto lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating tailored...
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PivotRoots | Head of Customer Success | mumbai
2 weeks ago
mumbai, India PivotRoots Full timeJob Description -Strategic and customer-centric Customer Success Head (Advertising & Martech) with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term...
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Mumbai, India HR Interface Executive Search Services Full timeNote for applicant:We will let you know the name of the company during the application process so you can go ahead & apply. Your cv will not be sent anywhere without discussing the opportunity with you.Pls go through the complete JD THOROUGHLY before applying.Pls Apply ONLY if you have deep experience in the Martech/Adtech industryAbout: HR Interface...
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PivotRoots | Head of Customer Success | mumbai
2 weeks ago
Mumbai, India PivotRoots Full timeJob Description -Strategic and customer-centricCustomer Success Head (Advertising & Martech)with over 12 years of experience in leading high-performance teams within the services industry. Adept at developing and executing customer success strategies to drive customer satisfaction, retention, and revenue growth. Skilled in fostering long-term relationships...
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mumbai, India Customer of Alp consulting Full timeJob Overview: Our client is seeking a highly skilled and results-driven Senior Manager - Enterprise Sales to lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating...
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mumbai, India Customer of Alp consulting Full timeJob Overview:Our client is seeking a highly skilled and results-driven Senior Manager - Enterprise Sales to lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating tailored...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
