Key Account Manager

1 month ago

Chennai, India SEGULA Technologies Full time

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.

** Only female candidates are preferred.


Responsibilities

Customer account management:


  • Good experience in Automotive domain,
  • Understand and analyse the customer's and/or sector strategy (business lines, outsourcing schemes, product plan, investments)
  • Develop its positioning with customer decision-makers
  • Develop a partner relationship based on trust
  • Manage the long-term interests of the customer account(s) and those of the Group
  • Monitor changes in the customer's and/or sector's organization
  • Implement an appropriate prospecting approach

Commercial development:

  • Define the Segula development strategy and translate it into an account plan, contact plan and action plan
  • Analyse the customer's needs, identify the new prospects that emerge and formulate proposals to this end
  • Seek innovative solutions adapted to the specific characteristics of the customer and/or sector
  • Study the feasibility and profitability of the offers to be submitted to the customer
  • Prepare and negotiate the renewal of framework agreements and tariff grids in order to ensure the operational margin defined by the Group
  • Build the account plan in conjunction with the cost-optimization strategy
  • Develop the Group’s openness to new markets and business areas according to the defined strategy
  • Carrying out market analyses and competitive monitoring
  • Participate in Monthly Project Reviews

Profitability:

  • Ensure operating margin in tender reviews
  • Contribute to improving margins

Customer Satisfaction:

  • Measuring customer satisfaction through the planning and animation of customer satisfaction rating meetings
  • Intervene in the resolution of potential disputes with the client
  • Ensure the application of framework agreements by trades


  • Qualifications
  • 10+ years' of relevant work experience in Automotive domain
  • Fluency in CATIA/NX
  • Excellent written and verbal communication skills

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