Application Support Specialist

1 month ago


Mumbai Metropolitan Region, India The Sleep Company Full time

About the Company



The Sleep Company is at the forefront of sleep technology, and we believe in delivering an exceptional customer experience through seamless application functionality.




About the Role



As an App Support Specialist, you will be a key point of contact for resolving technical issues related to our Shopify platform and other tech-based systems.




Responsibilities






  • Provide first-level support for any issues related to the Shopify platform.
  • Assist with troubleshooting technical issues on various company apps and technology systems.
  • Collaborate with cross-functional teams, including developers and product teams, to escalate and resolve issues as needed.
  • Document issues and resolutions for future reference and create support guides for common problems.
  • Monitor system performance and ensure all applications are running smoothly.
  • Handle inquiries through tickets, emails, or chat, providing timely solutions.
  • Maintain a strong understanding of company applications to offer the best possible support.


Qualifications



1-3 years of experience in an app or tech support role.




Required Skills



Basic understanding of Shopify and experience troubleshooting app or tech issues.



Strong problem-solving skills and attention to detail.



Good communication skills to explain technical issues to non-technical users.



Ability to work in shifts or flexible hours when required.



Familiarity with issue tracking software and ticketing systems.




Preferred Skills






  • Experience with eCommerce platforms like Shopify, Magento, or WooCommerce.
  • Knowledge of basic HTML, CSS, or JavaScript is a plus.
  • Previous experience in providing support for tech-based products or apps.


Pay range and compensation package



Competitive salary and benefits.



Shift allowances for flexible hours.




Equal Opportunity Statement



Include a statement on commitment to diversity and inclusivity.



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