Application Support Specialist

1 day ago

Mumbai Metropolitan Region, India ARCON Full time

We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies.


Key Responsibilities:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of ARCON products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Demonstrated ability to handle escalations and complex incidents with a calm and solution-focused approach.
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Excellent written and verbal communication skills for troubleshooting, documentation, and collaboration with cross-functional teams.
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Proven experience with LDAP and Active Directory configuration, management, and troubleshooting.
  • Strong understanding of network devices and network architecture.
  • Solid understanding of user authentication and authorization mechanisms (e.g., Kerberos, SSO, MFA).
  • Researches on array of topics like operating system (Windows / Linux / Unix, etc) & its fundamentals, Infrastructure technologies, and ARCON products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment
  • A keen interest in security best practices, particularly within the context of Identity and Access Management (IAM).


AREAS OF WORK:

  • Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of ARCON products over the phone, chat and / or email.
  • Troubleshooting -- Diagnosing malfunctions in the operation of software.
  • Repair -- Correcting application software malfunctions.

  • Application Support Specialist

    13 hours ago

    Mumbai Metropolitan Region, India ARCON Full time

    We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies. Key Responsibilities: Act as point-of-contact by providing technical...

  • Application Support Specialist

    6 days ago

    Mumbai Metropolitan Region, India The Sleep Company Full time

    About the Company The Sleep Company is at the forefront of sleep technology, and we believe in delivering an exceptional customer experience through seamless application functionality. About the Role As an App Support Specialist, you will be a key point of contact for resolving technical issues related to our Shopify platform and other tech-based systems....

  • Application Support Specialist

    6 days ago

    Mumbai Metropolitan Region, India The Sleep Company Full time

    About the CompanyThe Sleep Company is at the forefront of sleep technology, and we believe in delivering an exceptional customer experience through seamless application functionality.About the RoleAs an App Support Specialist, you will be a key point of contact for resolving technical issues related to our Shopify platform and other tech-based...

  • Application Support Specialist

    3 weeks ago

    Mumbai Metropolitan Region, India Intellect Design Arena Ltd Full time

    About Intellect Design Arena LtdTransforming Financial Services with Intelligent SolutionsIntellect Design Arena Ltd is a pioneering enterprise-grade financial technology leader, empowering global financial institutions with composable and intelligent solutions across 57 countries. Our revolutionary First Principles Thinking-based Enterprise Connected...

  • Application Support Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India DP World Australia Full time

    Job Title: Application Support SpecialistAbout the Role:We are seeking an experienced Application Support Specialist to join our team. The ideal candidate will have a strong understanding of software applications and be able to troubleshoot and resolve technical issues efficiently.Key Responsibilities:Provide technical support to internal customers via...

  • Application Support Specialist

    3 weeks ago

    Mumbai Metropolitan Region, India Intellect Design Arena Ltd Full time

    About Intellect Design Arena LtdWe are a leading provider of enterprise-grade financial technology solutions, serving over 325 customers worldwide. Our innovative First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, enables financial institutions to design and deploy future-ready technology solutions.With three decades of...

  • Application Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India NEC Full time

    Job OverviewAt NEC, we are seeking an experienced Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for the overall ownership of configuration, maintenance, and L1 troubleshooting of applications.Key ResponsibilitiesHave overall ownership of configuration, maintenance, and L1 troubleshooting of...

  • Application Support Specialist

    3 weeks ago

    Mumbai, India Resourcetree Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Resourcetree. As a key member of our support team, you will be responsible for providing high-level technical support for our applications, ensuring smooth operation, troubleshooting issues, and driving improvements.Key...

  • Application Support Specialist

    3 weeks ago

    Mumbai, India Resourcetree Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Resourcetree. As a key member of our IT department, you will be responsible for providing top-notch support for our applications, ensuring seamless operation, troubleshooting issues, and driving improvements.Key Responsibilities:Provide...

  • Application Support Specialist

    1 month ago

    mumbai, India Globestar Edutech Pvt. Ltd - TNI Career Counselling | Globestar Consulting Services Full time

    Job Title: University Applications & Client Management Operations Specialist Location: Mumbai & Pune (On-site) Company: Globestar Consulting Services Type: Full-time About Us Globestar Edutech is a global education services company empowering individuals and institutions in India & abroad through strategic interventions including academic audits,...

  • Application Support Specialist

    1 month ago

    Mumbai, India Globestar Edutech Pvt. Ltd - TNI Career Counselling | Globestar Consulting Services Full time

    Job Title: University Applications & Client Management Operations SpecialistLocation: Mumbai & Pune (On-site)Company: Globestar Consulting ServicesType: Full-timeAbout UsGlobestar Edutech is a global education services company empowering individuals and institutions in India & abroad through strategic interventions including academic audits, teacher...

  • Application Support Specialist

    1 month ago

    mumbai, India Globestar Edutech Pvt. Ltd - TNI Career Counselling | Globestar Consulting Services Full time

    Job Title: University Applications & Client Management Operations SpecialistLocation: Mumbai & Pune (On-site)Company: Globestar Consulting ServicesType: Full-timeAbout UsGlobestar Edutech is a global education services company empowering individuals and institutions in India & abroad through strategic interventions including academic audits, teacher...

  • Application Support Specialist

    1 month ago

    Mumbai, India Globestar Edutech Pvt. Ltd - TNI Career Counselling | Globestar Consulting Services Full time

    Job Title: University Applications & Client Management Operations SpecialistLocation: Mumbai & Pune (On-site)Company: Globestar Consulting ServicesType: Full-timeAbout UsGlobestar Edutech is a global education services company empowering individuals and institutions in India & abroad through strategic interventions including academic audits, teacher...

  • **Application Support Specialist**

    2 weeks ago

    Mumbai, Maharashtra, India Mindgate Solutions Full time

    **Job Summary**We are seeking a highly skilled Application Support Specialist to join our team at Mindgate Solutions. The ideal candidate will have a strong background in technical application support and be able to understand and manage applications flow and respective functionality.**Key Responsibilities:**Diagnose problems/issues/defects and communicate...

  • Application support specialist

    4 days ago

    Mumbai, India The Sleep Company Full time

    About the Company The Sleep Company is at the forefront of sleep technology, and we believe in delivering an exceptional customer experience through seamless application functionality. About the Role As an App Support Specialist, you will be a key point of contact for resolving technical issues related to our Shopify platform and other...

  • Application Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Redzone Full time

    Job Title: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our QAD Redzone team in India. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide timely and...

  • Application Support Specialist

    5 days ago

    Mumbai, Maharashtra, India Oracle Full time

    **Job Summary**We are seeking a skilled Application Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing technical leadership and resolving non-KEDB issues/tickets.Key Responsibilities:Be a Subject Matter Expert (SME) for the given cluster of applications and their environmentsProvide...

  • IT Application Support Specialist

    1 week ago

    Mumbai, Maharashtra, India Piramal Group Full time

    Piramal Group Opportunities We are seeking an application support specialist to work with our Sales Force Automation (SFA) and Dealer Management System (DMS) applications. The ideal candidate will have experience in troubleshooting technical issues and providing technical expertise to support these critical business applications. Key Responsibilities ...

  • L1 Application Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India R3 Consultant Full time

    Job Title: L1 Application Support SpecialistJob Summary:We are seeking a highly skilled L1 Application Support Specialist to join our team in Mumbai (Aroli). The ideal candidate will have 2 to 4 years of experience working as a Network Engineer and possess technical knowledge and working experience on MSSQL 2K16, Oracle Linux, Unix Shell scripting, Windows...

  • Application Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Redzone Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our QAD Redzone team in India. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide timely and...