Application Support Specialist

1 month ago

Mumbai, India Hexaware Technologies Full time

Dear Candidate,


We are hiring..


Exp : 2-12 Yrs. ( Associate, Specialist & Lead)


Location: Mumbai, Dehradun.


Interested please share resume to abithar@hexaware.com.


Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)


JD:


‒Experience in Flutter, ReactJS, Node.js, PostgreSQL, Bootstrap

−Experience in XSLT/ XSD/ XML (Creation of Schema and Stylesheets)

−Experience in unit testing

−Experience in providing app support & maintenance services and good understanding of ITIL Service Lifecycle processes.


Roles & Responsibilities:

−Good written and Verbal communication

−Must have strong hands-on experience in developing and supporting business applications.

−Should have managed a team of 10+ members and takes ownership of all L2 tickets/services

−Manages the Roster for the team and ensures minimum required availability

−Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Batch Job Monitoring and Root Cause Analysis).

−Adhere to customer’s IT Support processes and Security policy and SLA

−Resolve defect fixes and work on minor enhancements/ change requests.

−Collaborate with app end users and Development Teams to provide E2E resolution for support issues.

−Coordination/Support for Release Management & Deployments.

−Prepare application know-how documentation wherever applicable.

−Ability to understand functional and non-functional requirements and map to design elements

−Ability to provide guidance to the team.

Experience in working in an Agile Team

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