Application Support Specialist

4 days ago


Mumbai, India Hexaware Technologies Full time
Dear Candidate,
We are hiring..
Exp : 2-12 Yrs. ( Associate, Specialist & Lead)
Location: Mumbai, Dehradun.
Interested please share resume to .
Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)
JD:
‒Experience in Flutter, ReactJS, Node.js, PostgreSQL, Bootstrap
−Experience in XSLT/ XSD/ XML (Creation of Schema and Stylesheets)
−Experience in unit testing
−Experience in providing app support & maintenance services and good understanding of ITIL Service Lifecycle processes.
Roles & Responsibilities:
−Good written and Verbal communication
−Must have strong hands-on experience in developing and supporting business applications.
−Should have managed a team of 10+ members and takes ownership of all L2 tickets/services
−Manages the Roster for the team and ensures minimum required availability
−Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Batch Job Monitoring and Root Cause Analysis).
−Adhere to customer’s IT Support processes and Security policy and SLA
−Resolve defect fixes and work on minor enhancements/ change requests.
−Collaborate with app end users and Development Teams to provide E2E resolution for support issues.
−Coordination/Support for Release Management & Deployments.
−Prepare application know-how documentation wherever applicable.
−Ability to understand functional and non-functional requirements and map to design elements
−Ability to provide guidance to the team.
Experience in working in an Agile Team

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