Platform Operation Team Lead

3 weeks ago

Bengaluru, India ZeroFOX Full time

OPPORTUNITY OVERVIEW

In this position, you’ll join our Platform Operations team who supports ’s cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk management platform and its core services. This important role will have a direct impact on protecting against social media and internet based threats. It will give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization.

Role and responsibilities

Fulfill a high volume of Disruption requestsInterpret, understand and act upon rules and procedures Update internal stakeholders on tasking progress Monitor and perform trend analysis; manage the team based on metric-driven outcomes Track success metrics and Key Performance Indicators Participate in coaching and training the team members based on the QC findings Identify analysts' training needs and improve operational performance Assist Operations Team Leaders in improving performance Research, develop, and maintain run books for incident remediation Support development and implementation of processes to drive efficiency Assist in the development and maintenance of the teams Learning Management System

Required qualifications and skills

Previous experience and / or relevant coursework in cyber security Previous experience working in a management or team lead capacity, typically obtained in 1+ years Computer and social media savvy Exceptional attention to detail and thoroughness Ability to learn quickly; can grasp technical terms and concepts quickly Availability and willingness to work an alternative work schedule as needed, including partial weekends Fluency (written and spoken) in the English language Proficient verbal and written communication skills; able to present complex concepts in a clear, concise manner. Trustworthiness, reliability and high self-motivation Interest in research and customer support Self-starting; when you find a problem, you alert the team, and fix it…you don’t wait for the next task A track history of producing solid work while meeting aggressive deadlines

Desired qualifications and skills

Knowledge of working on alerts / SOC environment Experience working with ZenDesk Exposure to Social media and Domain takedowns  Previous experience in analyzing and removing malicious domains, IP abuses, fraud, and / or brand protection Experience administering LMS applications

Benefits

Competitive compensation Community-driven culture with employee events Generous time off  Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

  • Platform Operation Team Lead

    2 months ago

    Bengaluru, India ZeroFOX Full time

    OPPORTUNITY OVERVIEWIn this position, you’ll join our Platform Operations team who supports ’s cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk...

  • Platform Operation Team Lead

    5 days ago

    Bengaluru, Karnataka, India ZeroFOX Full time

    OPPORTUNITY OVERVIEWIn this position, you'll join our Platform Operations team who supports 's cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk...

  • Platform Operation Team Lead

    5 days ago

    Bengaluru, Karnataka, India ZeroFOX Full time

    OPPORTUNITY OVERVIEW In this position, you'll join our Platform Operations team who supports 's cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk...

  • Data Platform Operations Lead

    5 days ago

    Bengaluru, Karnataka, India Vimerse InfoTech India Pvt Ltd Full time

    Data Platform Operations Lead (Night Shift)About the role:We are looking for a Data Platform Operations Lead to join our team for the Night Shift. As a part of the team, you will be responsible for overseeing the monitoring, support, and maintenance of our Cloud Data Engineering Platform.Responsibilities for this role:Provide monitoring, support, and...

  • Operations Team Lead

    3 weeks ago

    Bengaluru, India IGT Solutions Full time

    Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead- BPO Operations, you will be responsible for overseeing...

  • Operations Team Lead

    2 months ago

    Bengaluru, India IGT Solutions Full time

    Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead- BPO Operations, you will be responsible for overseeing...

  • Operations Team Lead

    5 days ago

    Bengaluru, Karnataka, India IGT Solutions Full time

    Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead- BPO Operations, you will be responsible for overseeing...

  • Operations Team Lead

    5 days ago

    Bengaluru, Karnataka, India IGT Solutions Full time

    Overview: IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations.The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities: As an Lead- BPO Operations, you will be responsible for overseeing...

  • Operations Team Lead

    5 days ago

    Bengaluru, Karnataka, India IGT Solutions Full time

    Overview: IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals. Responsibilities: As an Lead- BPO Operations, you will be responsible for...

  • Team Lead

    5 days ago

    Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Team Lead.Experience: 2- 5 Years.Location: Bangalore. About the Client: World's largest professional networking platform. Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad...

  • Team Lead

    5 days ago

    Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to applyRole:Team LeadExperience:2- 5 YearsLocation:Bangalore.About the Client:World's largest professional networking platform.Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operations team...

  • Team Lead

    6 days ago

    Bengaluru, India Regalix Full time

    Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operationsteam in Bangalore. The ideal candidate will lead a team of Media Operations Executives/AdOperations Executives to deliver exceptional support to our clients. This role requires strongleadership skills, a deep understanding of digital advertising platforms,...

  • Team Lead

    6 days ago

    Bengaluru, Karnataka, India Regalix Full time

    Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operationsteam in Bangalore. The ideal candidate will lead a team of Media Operations Executives/AdOperations Executives to deliver exceptional support to our clients. This role requires strongleadership skills, a deep understanding of digital advertising platforms,...

  • Team Lead

    5 days ago

    Bengaluru, Karnataka, India Regalix Full time

    Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operations team in Bangalore. The ideal candidate will lead a team of Media Operations Executives/Ad Operations Executives to deliver exceptional support to our clients. This role requires strong leadership skills, a deep understanding of digital advertising...

  • Data Platform Operations Lead

    2 months ago

    Bengaluru, India Vimerse InfoTech India Pvt Ltd Full time

    Data Platform Operations Lead (Night Shift) Python Automation Developer Responsibilities for this role:- Provide monitoring, support, and maintenance of Cloud Data Engineering Platform.- Supports global 24x7 operations team in technical support for business operations by proactive. - Overseeing, researching, and resolving production issues in automation...

  • Data Platform Operations Lead

    3 weeks ago

    Bengaluru, India Vimerse InfoTech India Pvt Ltd Full time

    Data Platform Operations Lead (Night Shift) Python Automation Developer Responsibilities for this role:- Provide monitoring, support, and maintenance of Cloud Data Engineering Platform.- Supports global 24x7 operations team in technical support for business operations by proactive. - Overseeing, researching, and resolving production issues in automation...

  • Team Lead

    7 days ago

    Bengaluru, India Regalix Full time

    Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operationsteam in Bangalore. The ideal candidate will lead a team of Media Operations Executives/AdOperations Executives to deliver exceptional support to our clients. This role requires strongleadership skills, a deep understanding of digital advertising platforms,...

  • Operations Team Lead

    5 days ago

    Bengaluru, Karnataka, India Voya India Full time

    Retirement Service - Team LeaderAbout the Job: Are you a seasoned professional with over 8 years of experience? This could be the perfect opportunity for you! Join our team in Bangalore as a Retirement Service Team Leader.Location:BangaloreRoles and Responsibilities:- Lead operations team effectively- Collaborate closely with internal and onshore teams to...

  • HR Operations Team Lead

    5 days ago

    Bengaluru, India HubSpot, Inc Full time

    In this role, you’ll get to:Lead the APAC and EMEA HR Ops teams (6 employees) providing guidance and support to ensure smooth day-to-day operational excellence and seamless HR support.Lead the delivery, effectiveness, and continuous evolution of core HR processes and policies in scope, such as policy management, compliance training, etc., while maintaining...

  • HR Operations Team Lead

    4 weeks ago

    Bengaluru, India HubSpot, Inc Full time

    In this role , you’ll get to: Lead the APAC and EMEA HR Ops teams (6 employees) providing guidance and support to ensure smooth day-to-day operational excellence and seamless HR support. Lead the delivery, effectiveness, and continuous evolution of core HR processes and policies in scope, such as policy management, compliance training, etc., while...