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Data Platform Operations Lead
1 week ago
About the role:
We are looking for a Data Platform Operations Lead to join our team for the Night Shift. As a part of the team, you will be responsible for overseeing the monitoring, support, and maintenance of our Cloud Data Engineering Platform.
Responsibilities for this role:
- Provide monitoring, support, and maintenance of Cloud Data Engineering Platform.
- Support global 24x7 operations team in technical support for business operations.
- Oversee, research, and resolve production issues in automation solutions and platforms.
- Lead SRT calls on escalated production issues.
- Monitor and maintain weekly and monthly operation KPI and metrics.
- Support efforts to define monitoring metrics and practices of Data Platforms.
- Ensure appropriate levels of Logging/monitoring/alerting in solutions to help operations.
- Analyze system monitoring data and make necessary corrections/enhancements.
- Work on performance optimization and maintenance following operational procedures.
- Coordinate with developers and support resources to meet defined SLAs.
- Setup continuous monitoring solutions for projects and contribute to continuous improvement initiatives.
- Coach and mentor junior Operation Team Members.
- Perform performance management of Direct reports.
- Conduct training and mentoring on application support and delivery disciplines.
Qualifications:
- Bachelor's degree in computer science, Information Systems, related technical degree, or equivalent industry experience, with a minimum of seven years of IT experience.
- 7+ years of experience in Production Operations support.
- 3+ years of hands-on experience in Data Analytics and Data Integration.
- 5+ years' experience with support and monitoring team experience for Data Engineering/Integration/Data Platform teams.
- 2+ years of experience in People and Team management with a team size of 5 to 7 members.
- Working experience/knowledge in infrastructure/application architecture.
- Working experience/knowledge in Public Cloud Infrastructure (GCP preferred).
- Working experience/knowledge of Cloud technologies & Services (GCP preferred).
- Python & Terraform experience is advantageous.
- Agile development skills and experience.
- Experience with CI/CD pipelines such as Concourse, Jenkins.
- Google Cloud Platform certification is a plus.
- Excellent analytical ability to troubleshoot issues in Production environment.
- Outstanding work ethic and commitment to organization success.
- Willingness to adapt and self-learn new technologies.
- Excellent verbal and written communication skills.
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