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Platform Operation Team Lead

5 months ago

Bengaluru, India ZeroFOX Full time
OPPORTUNITY OVERVIEW

In this position, you’ll join our Platform Operations team who supports ’s cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk management platform and its core services. This important role will have a direct impact on protecting against social media and internet based threats. It will give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization.Role and responsibilities

Fulfill a high volume of Disruption requestsInterpret, understand and act upon rules and proceduresUpdate internal stakeholders on tasking progressMonitor and perform trend analysis; manage the team based on metric-driven outcomesTrack success metrics and Key Performance IndicatorsParticipate in coaching and training the team members based on the QC findingsIdentify analysts' training needs and improve operational performanceAssist Operations Team Leaders in improving performanceResearch, develop, and maintain run books for incident remediationSupport development and implementation of processes to drive efficiencyAssist in the development and maintenance of the teams Learning Management System

Required qualifications and skills

Previous experience and / or relevant coursework in cyber securityPrevious experience working in a management or team lead capacity, typically obtained in 1+ yearsComputer and social media savvyExceptional attention to detail and thoroughnessAbility to learn quickly; can grasp technical terms and concepts quicklyAvailability and willingness to work an alternative work schedule as needed, including partial weekendsFluency (written and spoken) in the English languageProficient verbal and written communication skills; able to present complex concepts in a clear, concise manner.Trustworthiness, reliability and high self-motivationInterest in research and customer supportSelf-starting; when you find a problem, you alert the team, and fix it…you don’t wait for the next taskA track history of producing solid work while meeting aggressive deadlines

Desired qualifications and skills

Knowledge of working on alerts / SOC environmentExperience working with ZenDeskExposure to Social media and Domain takedownsPrevious experience in analyzing and removing malicious domains, IP abuses, fraud, and / or brand protectionExperience administering LMS applications

Benefits

Competitive compensationCommunity-driven culture with employee eventsGenerous time offBest-in-class benefitsFun, modern workspaceRespectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture