Operations Team Lead

Found in: Whatjobs IN C2 - 3 weeks ago

Bengaluru, India IGT Solutions Full time
Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead- BPO Operations, you will be responsible for overseeing and managing the overall operations of our Travel process.Ensuring efficiency, effectiveness, and overall customer Satisfaction. Drive Continuous improvements and innovations to enhance quality, CSATMeet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice BusinessMonitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.Identify and mitigate risks that may negatively impact the organizations operations.Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.Collaborate with other members of the executive team to develop and implement overall company strategies.Ensure compliance with all regulatory requirements and standards.Requirements:Bachelors degree in business, operations management, or a related field; a masters degree is preferred.Overall 2 - 5 + years of experience with 1+ years of SME/ Team leading/People Management experience in operations within travel industry.In-depth knowledge of travel operations, regulations, and industry best practicesDemonstrated ability to develop and implement effective operational strategies and processes.Strong leadership and management skills, with the ability to lead and inspire teams.Excellent communication, interpersonal, and negotiation skills.Strong analytical and problem-solving skills.Ability to work under pressure, handle multiple tasks, and meet deadlinesMust have travel domain experienceGDS (Sabre) knowledge Must

Interested candidates kindly send there resumes

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