Team Lead

3 weeks ago

Bengaluru, India ReSource Pro Full time

Job Title:

Specialist, Service Delivery, India


Report to:

Assistant Manager, Service Delivery, India


Department:

Service Delivery Unit


Location:

Bangalore, India


Purpose of the Position:


In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.

In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.


In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.


Principal Responsibilities:


1. Operates a variety of client systems and performs complex tasks and activities without

supervision following information security policies, procedures and guidelines. Meets and

exceeds client performance standards.


2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a

timely manner. Takes initiative to find solutions and works effectively as a member of the team.


3. Develops and implements procedures to meet quality, quantity, and timeliness standards.


4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates

client needs proactively and takes initiative.


5 Coaches’ less-experienced staff in learning procedures and insurance knowledge.


6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.


The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.


Contact Scope:


Internal Contacts

Team members within the client team, Supervisor


External Contacts

Client contacts


Minimum Qualifications:


Education Background


Major N/A

Degree Bachelor


Licenses/Certificates: N/A

Working Experience 5+ years at-least 1.5 years as a Team Lead


Competencies, Skills and Behavior’s:


 Train others

 Builds team relationships

 Communicates effectively

 Demonstrates functional excellence

 Customer centric


ReSource Pro Operational Solutions Pvt Ltd.

About Us:

ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.


ReSource Pro Global Achievements:

ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger

EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders

Shift Timings:

Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM

Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM


Location:

2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

  • LEAD School

    14 hours ago

    Bengaluru, India Lead School Full time

    Purpose of the Job:LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...

  • Team Lead

    4 weeks ago

    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 weeks ago

    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 weeks ago

    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    2 weeks ago

    Bengaluru, India Verint Full time

    Job DescriptionAt Verint, we believe customer engagement is the core of every global brand. Our mission is to helporganizations discover opportunities previously only scarcely imagined by connecting work, data, andexperiences enterprise wide. We hire innovators with the passion, creativity, and drive to answerconstantly shifting market challenges and deliver...

  • Team Lead

    4 days ago

    Bengaluru, India ATSPL - Karnataka Full time

    Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business...

  • Team Lead

    2 weeks ago

    Bengaluru, India Verint Full time

    Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and...

  • Team Lead

    3 weeks ago

    Bengaluru, India ReSource Pro Full time

    Job Title:Specialist, Service Delivery, India Report to: Assistant Manager, Service Delivery, India Department:Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate....

  • Team Lead

    3 weeks ago

    Bengaluru, India ReSource Pro Full time

    Job Title: Specialist, Service Delivery, India Report to: Assistant Manager, Service Delivery, India Department: Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right...

  • Team Lead

    1 week ago

    Bengaluru, India Bosch Full time

    Job Description Translation and Language Services team is part of the BGSW, primarily serving customers within BOSCH Group. We are a young and motivated team working in multi-lingual environment with customers across the globe. To complement the team we are looking for a TL. In this role you will be responsible for driving operational excellence,...

  • Operations Team Lead

    1 month ago

    Bengaluru, India IGT Solutions Full time

    Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead- BPO Operations, you will be responsible for overseeing...

  • Sales Team Lead

    16 hours ago

    Bengaluru, India Yes Property Full time

    Company DescriptionYes Property is a leading real estate advisory firm based in Bengaluru. We specialize in advising and facilitating property buyers in the primary real estate market. Our focus is on metro cities' real estate markets, which are some of the best investment destinations in the country. We are committed to providing our customers with the best...

  • Sales Team Lead

    2 hours ago

    Bengaluru, India Yes Property Full time

    Company Description Yes Property is a leading real estate advisory firm based in Bengaluru. We specialize in advising and facilitating property buyers in the primary real estate market. Our focus is on metro cities' real estate markets, which are some of the best investment destinations in the country. We are committed to providing our customers with the...

  • Java Team Lead

    3 weeks ago

    Bengaluru, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are currently seeking a highly skilled and experienced Team Lead with expertise in Java development to join our dynamic team. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and the capability to lead and manage a technical team effectively. As a Team Lead, you will be responsible for overseeing the...

  • Team Lead

    7 days ago

    Bengaluru, India Bosch Group Full time

    Job DescriptionTranslation and Language Services team is part of the BGSW, primarily serving customers within BOSCH Group. We are a young and motivated team working in multi-lingual environment with customers across the globe. To complement the team we are looking for a TL. In this role you will be responsible for driving operational excellence, business...

  • Python Team Lead

    3 weeks ago

    Bengaluru, India HARRY INTERNATIONAL PRIVATE LIMITED Full time

    We are seeking an experienced Technical Lead with expertise in Python development to join our team. The Technical Lead will be responsible for overseeing the technical aspects of projects, managing a team of developers, and ensuring the successful delivery of high-quality solutions. The ideal candidate will possess strong communication skills, excellent...

  • Sales Team Lead

    1 day ago

    Bengaluru, India Town Contacts Technologies Pvt. Ltd. Full time

    We are seeking an experienced and dynamic Sales Team Lead to lead our sales team. The ideal candidate will have a proven track record in sales management, excellent leadership skills, and the ability to drive the team towards achieving the company’s sales goals.Key Responsibilities:-Sales Strategy and Planning:Develop and implement strategic sales plans to...

  • Sales Team Lead

    14 hours ago

    Bengaluru, India Town Contacts Technologies Pvt. Ltd. Full time

    We are seeking an experienced and dynamic Sales Team Lead to lead our sales team. The ideal candidate will have a proven track record in sales management, excellent leadership skills, and the ability to drive the team towards achieving the company’s sales goals.Key Responsibilities:-Sales Strategy and Planning:Develop and implement strategic sales plans to...

  • Technical Team Lead

    1 month ago

    Bengaluru, India o9 Solutions, Inc. Full time

    Be part of something revolutionary.We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • RTR Team Lead

    1 day ago

    Bengaluru, India Selections HR Services Private Limited Full time

    Job Title: RTR Team LeadLocation: BangaloreShift Time: US ShiftsBudget: 8.00 LPA*Immediate Joiners are preferred*Position Overview:We are currently seeking a highly motivated and talented professional to join our Finance team as a Team Lead for Record-To-Report (RTR). The ideal candidate will take ownership of leading an RTR team, ensuring efficient...