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Platform Specialist Team Lead
3 weeks ago
Create risk notification and alert packages for customers
Interface with customers to provide analysis reports and details
Support and respond to customer requests for further information and analysis
Responsible for communications with the customers including: phone, video, email, and authoring reports.
Triage alerts for customers to give real time intelligence.
Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; managing the team based on metric driven outcomes
Serve as a resource for the Account Management team to explain the managed service.
Act as a customer advocate internally, working across appropriate teams to solve customer challenges
Support team productivity and outputs during assigned shift
Required Qualifications Attention to detail
Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; and sharing sites such as pastebin or github
Superior research and analysis skills
Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process)
Ability to extrapolate trends from mass amounts of disparate data
Solid interpersonal and social skills
Experience with other SaaS, cyber security, or social media products or services is preferred
Must be willing to work alternative work schedule including partial weekends
Big Bonus:
Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure
Comfort working with a quickly growing team
Ability to quickly adapt and recommend solutions as needed
A self-starting mentality, when you find a problem, you alert the team, and fix ityou dont wait for the next task.
Familiarity and comfort with producing superior work while meeting aggressive deadlines-
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