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Operations Team Lead
1 week ago
About the Job: Are you a seasoned professional with over 8 years of experience? This could be the perfect opportunity for you Join our team in Bangalore as a Retirement Service Team Leader.
Location:
Bangalore
Roles and Responsibilities:
- Lead operations team effectively
- Collaborate closely with internal and onshore teams to ensure smooth process flow
- Engage with stakeholders to meet business requirements and maintain a healthy process environment
- Plan, organize, and oversee the work of team members
- Review work procedures and ensure accuracy of content
- Maintain records accurately and drive team to meet daily targets
- Identify and resolve process gaps between offshore and onshore teams
- Work with management to enhance communication processes and ensure compliance
- Drive process improvements and tools with internal teams
- Ensure compliance with audit requirements
- Manage SLA, process flows, and escalations effectively
- Lead and manage team members, focusing on performance and recognition
- Develop career paths and individual growth plans for team members
- Mentor quality leads to improve efficiency and quality
- Conduct training sessions for the team
- Ensure high service delivery and execution
Skills and Required Profile:
- Profound knowledge of US Retirement processes
- Experience in managing teams of 20-25 individuals
- Minimum 7 years experience in US retirement services and 3 years in People Management
- Strong communication and analytical skills
- Self-motivated, proactive, and target-driven mindset
- Excellent networking abilities
- Proficiency in MS Office applications
- Ability to make decisions within guidelines, considering risk and service requirements
- Willingness to work night shifts and overtime when necessary
- Familiarity with SLA, attrition, and quality standards
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