Operations Team Lead

1 week ago


Bengaluru, Karnataka, India Voya India Full time
Retirement Service - Team Leader

About the Job: Are you a seasoned professional with over 8 years of experience? This could be the perfect opportunity for you Join our team in Bangalore as a Retirement Service Team Leader.

Location:
Bangalore

Roles and Responsibilities:
- Lead operations team effectively
- Collaborate closely with internal and onshore teams to ensure smooth process flow
- Engage with stakeholders to meet business requirements and maintain a healthy process environment
- Plan, organize, and oversee the work of team members
- Review work procedures and ensure accuracy of content
- Maintain records accurately and drive team to meet daily targets
- Identify and resolve process gaps between offshore and onshore teams
- Work with management to enhance communication processes and ensure compliance
- Drive process improvements and tools with internal teams
- Ensure compliance with audit requirements
- Manage SLA, process flows, and escalations effectively
- Lead and manage team members, focusing on performance and recognition
- Develop career paths and individual growth plans for team members
- Mentor quality leads to improve efficiency and quality
- Conduct training sessions for the team
- Ensure high service delivery and execution

Skills and Required Profile:
- Profound knowledge of US Retirement processes
- Experience in managing teams of 20-25 individuals
- Minimum 7 years experience in US retirement services and 3 years in People Management
- Strong communication and analytical skills
- Self-motivated, proactive, and target-driven mindset
- Excellent networking abilities
- Proficiency in MS Office applications
- Ability to make decisions within guidelines, considering risk and service requirements
- Willingness to work night shifts and overtime when necessary
- Familiarity with SLA, attrition, and quality standards

  • Bengaluru, Karnataka, India IGT Solutions Full time

    Overview:IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities:As an Lead- BPO Operations, you will be responsible for overseeing...


  • Bengaluru, Karnataka, India IGT Solutions Full time

    Overview: IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations.The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.Responsibilities: As an Lead- BPO Operations, you will be responsible for overseeing...


  • Bengaluru, Karnataka, India IGT Solutions Full time

    Overview: IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals. Responsibilities: As an Lead- BPO Operations, you will be responsible for...


  • Bengaluru, Karnataka, India Voya India Full time

    Retirement Service - Team LeaderExp : 8+yrsLocation : BangaloreRoles and Responsibilities➢ Responsible for leading operations team➢ Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process➢ Interact directly with the stake holders to deliver business requirements and overall healthy process...

  • Team Lead

    2 months ago


    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Property Estimate Team Lead: Job Description Job Summary:This job involved leading a team of estimating and pre-fill claims specialists / Property claims processing specialists responsible for property damage assessments from defined peril types / payments and adjuster task support. The teams evaluate the extent of the damage basis images and documentation...


  • Bengaluru, Karnataka, India ABB Full time

    HR Operations Team Lead - ELCTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bengaluru, Karnataka, India HubSpot, Inc Full time

    In this role , you'll get to: Lead the APAC and EMEA HR Ops teams (6 employees) providing guidance and support to ensure smooth day-to-day operational excellence and seamless HR support. Lead the delivery, effectiveness, and continuous evolution of core HR processes and policies in scope, such as policy management, compliance training, etc., while...


  • Bengaluru, Karnataka, India ABB Full time

    HR Operations Team Lead - ELCTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Team Lead

    1 week ago


    Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Team Lead.Experience: 2- 5 Years.Location: Bangalore. About the Client: World's largest professional networking platform. Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad...

  • Team Lead

    1 week ago


    Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to applyRole:Team LeadExperience:2- 5 YearsLocation:Bangalore.About the Client:World's largest professional networking platform.Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operations team...

  • Team Lead

    1 week ago


    Bengaluru, Karnataka, India Regalix Full time

    Role Overview:We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operationsteam in Bangalore. The ideal candidate will lead a team of Media Operations Executives/AdOperations Executives to deliver exceptional support to our clients. This role requires strongleadership skills, a deep understanding of digital advertising platforms,...

  • Team Lead

    1 week ago


    Bengaluru, Karnataka, India Regalix Full time

    Role Overview: We are seeking a dynamic and experienced Team Lead for our Media Operations/Ad Operations team in Bangalore. The ideal candidate will lead a team of Media Operations Executives/Ad Operations Executives to deliver exceptional support to our clients. This role requires strong leadership skills, a deep understanding of digital advertising...


  • Bengaluru, Karnataka, India ZeroFOX Full time

    OPPORTUNITY OVERVIEWIn this position, you'll join our Platform Operations team who supports 's cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk...

  • Team Lead

    1 week ago


    Bengaluru, Karnataka, India Enverus Full time

    Description Why YOU want this position: Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading...


  • Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Bengaluru, Karnataka, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...


  • Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...


  • Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Bengaluru, Karnataka, India NTT Full time

    JOB DESCRIPTIONNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...