![IGT Solutions](https://media.trabajo.org/img/noimg.jpg)
Operations Team Lead
1 week ago
Overview:
IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations.
The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.
Responsibilities:
As an Lead- BPO Operations, you will be responsible for overseeing and managing the overall operations of our Travel process.
Ensuring efficiency, effectiveness, and overall customer Satisfaction.
Drive Continuous improvements and innovations to enhance quality, CSATMeet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business Monitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.
Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.
Collaborate with other members of the executive team to develop and implement overall company strategies.
Ensure compliance with all regulatory requirements and standards.
Requirements:
Bachelors degree in business, operations management, or a related field; a masters degree is preferred.
Overall years of experience with 1+ years of SME/ Team leading/People Management experience in operations within travel industry.
In-depth knowledge of travel operations, regulations, and industry best practices Demonstrated ability to develop and implement effective operational strategies and processes.
Excellent communication, interpersonal, and negotiation skills.
Strong analytical and problem-solving skills.
Ability to work under pressure, handle multiple tasks, and meet deadlines Must have travel domain experience GDS (Sabre) knowledge Must Interested candidates kindly send there resumes
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