Assistant Manager Catering Sales

1 month ago

Lucknow, India MERCURE Full time
Job Description

  • To plan, coordinate and implement all aspects of Events to ensure successful events.
  • Co-ordinate all operations of the Events to ensure excellent customer service and to provide outstanding technical expertise.
  • Ensure that all Events are well managed and meet client’s expectations.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Conduct pre-planning meetings to develop timeline, product lists, attendee lists, theme and all logistical needs.
  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Work with internal/external representatives from different functions for executing Events.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.                                                               
  • Ensure that the team has been trained for all safety provisions.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
  • Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
  • To ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems.
  • Responsible for managing the accounts of all the events.
  • Coordinate operations with area Coordinators, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
  • Manage on-site services which include logistics like meeting room layouts, transportation, accommodations, catering etc.,.
  • Provide on site logistical support as and when required to maintain the    organization’s reputation and ensure customer satisfaction.
  • Liaise with external vendors to ensure effective & prompt services.
  • Maintain analysis and written summaries evaluating Events success
  • Safety regulations and fire regulations are enforced.
  • Plan, coordinate arrangements for assigned Events with the help of subcontractors like decorating companies, electrical staff, audio-visual companies, food and beverage contractor etc to ensure success of the Events.
  • Serve as on-site contact person for the Events and also assist the clients during Events to handle any unexpected changes, requests, or unusual circumstances that may arise. 
  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
  • Ability to accept responsibility;
  • Self confidence, motivation, drive and tenacity;
  • Ability to enhance organizational performance;
  • Ability to clearly delegate tasks and responsibilities;
  • Ability to think strategically, inductively, and creatively;
  • And the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

Diploma / Degree in Hotel Management or MBA in Sales & Marketing or any other equivalent qualifications.



Additional Information

2-3 Years of experience in event sales with branded hotels.

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