Operations Head

3 days ago

Noida, India Bharat Business Innovations Pvt Ltd Full time

Job Title: Operations Head

Location: Noida

Experience: 7+ years in operations management, preferably in e-commerce, gemstones, diamonds, or jewelry industries, with expertise in gemstone or diamond sourcing, quality control, and logistics being a must-have skillset.

Salary: Competitive; based on experience and performance.


Job Summary:

We are seeking an experienced and result-oriented Operations Head to oversee and optimize the day-to-day operations of our e-commerce business. The ideal candidate will be responsible for streamlining processes, enhancing customer satisfaction, managing supply chain logistics, and ensuring operational efficiency. This role is crucial in driving the growth and success of our platform in the highly competitive gemstones and jewelry industry.


Key Responsibilities:Operational Strategy and Execution
  • Develop and implement operational strategies aligned with the companys business objectives.
  • Identify and address operational bottlenecks to improve efficiency and productivity.
  • Ensure compliance with industry standards, regulations, and company policies.
Supply Chain and Inventory Management
  • Oversee procurement, inventory control, and supply chain logistics to ensure timely product availability.
  • Maintain optimal inventory levels to prevent stockouts or overstocking.
  • Build and maintain relationships with vendors and suppliers to ensure quality and cost-effectiveness.
Customer Service Excellence
  • Drive customer satisfaction by ensuring prompt order fulfillment, accurate product delivery, and superior after-sales service.
  • Implement customer feedback mechanisms to continually improve service levels.
  • Handle escalated customer issues and ensure their timely resolution.
Team Management and Development
  • Lead, mentor, and manage the operations team to achieve departmental and organizational goals.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Conduct regular training sessions to enhance team capabilities.
Process Optimization and Technology Integration
  • Leverage technology to automate and streamline operational processes.
  • Monitor and analyze operational metrics to identify improvement opportunities.
  • Work closely with IT and product teams to ensure seamless integration of operational tools and platforms.
Quality Assurance
  • Ensure that all products meet the highest quality standards before reaching the customers.
  • Implement and monitor quality control processes across the supply chain.
  • Address quality issues promptly and implement corrective actions.
Financial Oversight
  • Manage operational budgets and ensure cost-efficiency.
  • Conduct regular financial reviews to monitor operational expenses and optimize resource allocation.
  • Collaborate with finance teams to forecast and control operational costs.


Requirements:
  • Education: Bachelors or Masters degree in Business Administration, Operations Management, or a related field.
  • Experience: Proven experience as an Operations Head, Operations Manager, or similar role, preferably in e-commerce or gemstones, diamonds, or jewelry industries, with hands-on experience in handling gemstone or diamond supply chains, quality assurance, and customer-focused operations.
  • Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in supply chain management tools, ERP systems, and data analytics.
  • Attention to detail and a customer-focused mindset.
  • Mindset: Proactive, process-driven, and results-oriented.


Why Join Us?
  • Opportunity to work with a leading e-commerce platform in the gemstones and jewelry space.
  • Be part of a dynamic and innovative team driving industry transformation.
  • Competitive salary, performance-based incentives, and growth opportunities.


  • Saas operation head

    2 weeks ago

    Noida, India HCLSoftware Full time

    Position - SAAS Operation Head Exp -10+ Location - Noida/Chennai/Bangalore/Hyderabad/Pune Overview We are seeking a dynamic and experienced Head of Saa S Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and...

  • SAAS Operation Head

    2 weeks ago

    Noida, India HCLSoftware Full time

    Position - SAAS Operation Head Exp -10+ Location - Noida/Chennai/Bangalore/Hyderabad/Pune Overview We are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and...

  • SAAS Operation Head

    3 weeks ago

    Noida, India HCLSoftware Full time

    Position - SAAS Operation HeadExp -10+Location - Noida/Chennai/Bangalore/Hyderabad/PuneOverviewWe are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and reliability of our...

  • SAAS Operation Head

    2 weeks ago

    Noida, India HCLSoftware Full time

    Position - SAAS Operation Head Exp -10+ Location - Noida/Chennai/Bangalore/Hyderabad/Pune Overview We are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and reliability of...

  • Head of Technology and Operations

    2 days ago

    Noida, India Sinch Full time

    We are Sinch. The world’s number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you’ve used our tech. From the life-changing to the timesaving, we’re helping over 3,000 businesses to interact with people like never before.We reach every phone on the planet so imagine the scale, the...

  • Head of Marketing Operations

    1 month ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Marketing Operations to join our team at Innovaccer. As a key member of our Operations Department, you will play a pivotal role in refining and executing our marketing strategies, driving growth, and enhancing market penetration.Key ResponsibilitiesStrategic Marketing Planning & Execution:...

  • Call Center Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Right Head India Full time

    **Job Profile: Call Center Team Lead**Right Head India seeks a seasoned professional to manage the daily operations of our call center. The ideal candidate will have a strong background in team leadership and performance improvement.**Key Responsibilities:**• Manage the call center's daily activities and ensure proper resource allocation.• Develop and...

  • Head of Marketing Operations Director

    3 weeks ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    About the RoleAs the Head of Marketing Operations, you will play a pivotal role in refining and executing our marketing strategies. Your role will involve strategic planning, providing analytical insights, and fostering cross-functional collaboration to optimize our marketing operations.Key Responsibilities:Strategic Marketing Planning & Execution: Lead and...

  • Branch Head

    4 weeks ago

    Noida, Uttar Pradesh, India Unimoni Full time

    As a Branch Head at Unimoni, you will be responsible for overseeing the operations of a branch of our financial institution.Key responsibilities include:Directing all operational aspects, including distribution, customer service, human resources, administration, and sales, in accordance with Unimoni's objectives.Providing training, coaching, development, and...

  • Head of Product Operations Lead

    1 month ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    About the Role:We are seeking a highly skilled Head of Product Operations to partner with product leadership in building an effective product organization. The ideal candidate will be responsible for defining, delivering, operating, and evolving the product team's operational practices, including strategic planning, budgeting, execution, and product delivery...

  • Head of Product Operations Strategist

    4 weeks ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    About This RoleWe are looking for a seasoned professional to join our team as a Head of Product Operations. In this role, you will partner with product leadership to build an effective product organization, define, deliver, operate, and evolve operational practices, and drive strategic planning, budgeting, execution, and product delivery practices.Key...

  • Senior Call Centre Operations Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Right Head India Full time

    Job Profile: Call Centre Team LeadTotal Work Experience: 3-5 YearsJob Location: NoidaSalary Range: ₹ 35,000 - ₹ 45,000 / PMResponsibilities Manage the daily operations of the call centre and plan resources effectively. Develop strategies to meet performance targets for sales and call quality. Collaborate with supervisors, team leaders, and operatives to...

  • Head of Marketing Operations

    5 months ago

    Noida, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Go to Market at InnovaccerInnovaccer is on a mission to revolutionize healthcare delivery through data and technology. Our Marketing Ops team is crucial in supporting and driving sales operations, focusing on...

  • Call Center Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Right Head India Full time

    Job Profile: Call Centre Team Lead is responsible for the daily running of the call center and proper resource planning. This involves applying strategies to meet performance targets for sales and call quality.Key Responsibilities:Manage the daily running of the call center and proper resource planning.Apply strategies to meet performance targets for sales...

  • Operation head ware-house/ dispatch

    3 days ago

    Noida, India Mainee Steel Works Pvt. Ltd. Full time

    Company Description 40+ year old organisation dealing in leasing of Construction & Scaffolding material panINDIA. For a professional, cost effective solution from a forward thinking Scaffold & Support System rental company.To know more about us please log on to Description This is a full-time on-site role for an Operations Head in warehouse and...

  • Operation Head Ware-house/ Dispatch

    4 days ago

    Noida, India Mainee steel works Pvt. Ltd. Full time

    Company Description 40+ year old organisation dealing in leasing of Construction & Scaffolding material panINDIA. For a professional, cost effective solution from a forward thinking Scaffold & Support System rental company.To know more about us please log on to Description This is a full-time on-site role for an Operations Head in warehouse and...

  • Head of Product Operations

    5 months ago

    Noida, India Innovaccer Full time

    Your role:We are looking for a Head of Product Operations to partner with product leadership for building an effective PM organization. You will be responsible for defining, delivering, operating, and evolving the product team’s operational practices – including strategic planning, budgeting, execution, and product delivery practices. You will help...

  • Operation Head Ware-house/ Dispatch

    3 days ago

    Noida, India Mainee steel works Pvt. Ltd. Full time

    Company Description40+ year old organisation dealing in leasing of Construction & Scaffolding material panINDIA.For a professional, cost effective solution from a forward thinking Scaffold & Support System rental company.To know more about us please log on to DescriptionThis is a full-time on-site role for an Operations Head in warehouse and dispatch at...

  • Business Head

    3 days ago

    Noida, India Bharat Business Innovations Pvt Ltd Full time

    Job Title: Business HeadLocation: NoidaExperience: 8+ years in leadership roles, preferably in astrology, wellness, or related industries.Salary: Competitive; based on experience and performance.Job Summary:We are seeking a dynamic and visionary Business Head to lead and scale our organization to the next level. The ideal candidate will have a proven track...

  • Operation Head Ware-house/ Dispatch

    3 days ago

    Noida, India Mainee steel works Pvt. Ltd. Full time

    Company Description 40+ year old organisation dealing in leasing of Construction & Scaffolding material pan INDIA. For a professional, cost effective solution from a forward thinking Scaffold & Support System rental company. To know more about us please log on to Role Description This is a full-time on-site role for an Operations Head in...