Senior Call Centre Operations Manager

3 weeks ago


Noida, Uttar Pradesh, India Right Head India Full time

Job Profile: Call Centre Team Lead

Total Work Experience: 3-5 Years

Job Location: Noida

Salary Range: ₹ 35,000 - ₹ 45,000 / PM

Responsibilities

  1. Manage the daily operations of the call centre and plan resources effectively.
  2. Develop strategies to meet performance targets for sales and call quality.
  3. Collaborate with supervisors, team leaders, and operatives to resolve issues and gather information.
  4. Monitor random calls to assess quality, minimise errors, and track operative performance.
  5. Review staff performance, identify training needs, and plan training sessions.
  6. Record statistics and prepare reports on centre performance.

Requirements and Skills

  1. Educational qualification: Graduation or equivalent.
  2. Good exposure to outbound tele-calling at TL level.
  3. Excellent communication skills, both written and verbal.
  4. Strong interpersonal skills to deal with people at all levels.
  5. Analytical skills to interpret data and trends.
  6. A go-getter person with a positive attitude.
  7. Strong customer focus and excellent telephone manner.
  8. Ability to motivate and develop staff, working in a team.

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