Senior Call Centre Operations Manager
3 weeks ago
Job Profile: Call Centre Team Lead
Total Work Experience: 3-5 Years
Job Location: Noida
Salary Range: ₹ 35,000 - ₹ 45,000 / PM
Responsibilities
- Manage the daily operations of the call centre and plan resources effectively.
- Develop strategies to meet performance targets for sales and call quality.
- Collaborate with supervisors, team leaders, and operatives to resolve issues and gather information.
- Monitor random calls to assess quality, minimise errors, and track operative performance.
- Review staff performance, identify training needs, and plan training sessions.
- Record statistics and prepare reports on centre performance.
Requirements and Skills
- Educational qualification: Graduation or equivalent.
- Good exposure to outbound tele-calling at TL level.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills to deal with people at all levels.
- Analytical skills to interpret data and trends.
- A go-getter person with a positive attitude.
- Strong customer focus and excellent telephone manner.
- Ability to motivate and develop staff, working in a team.
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