SAAS Operation Head

2 weeks ago

Noida, India HCLSoftware Full time

Position - SAAS Operation Head

Exp -10+

Location - Noida/Chennai/Bangalore/Hyderabad/Pune

Overview

We are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and reliability of our SaaS offerings, while driving operational excellence and ensuring top-tier customer satisfaction.

Key Responsibilities :

  1. Team Leadership :
  • Lead and manage a stable and high-performing team to deliver AI chatbot and contact center AI solutions.
  • Mentor and grow team capabilities, ensuring they stay aligned with industry trends and operational best practices.
  1. SaaS Operations :
  • Oversee the day-to-day operations, ensuring availability, performance and scalability.
  • Implement and manage solutions with a focus on high availability, backup strategies, disaster recovery (RTO/RPO), and business continuity.
  1. Technical Integration :
  • Collaborate with product and engineering teams to ensure seamless integration of third-party tools, systems, and applications.
  • Maintain a high-level understanding of the integration process across diverse IT environments.
  1. Solution Architecture :
  • Provide a solution-oriented approach to technical and operational challenges, ensuring customers receive the best-fit solutions for their needs.
  • Guide the team in identifying areas for optimization and automation to streamline operations.
  1. SaaS Best Practices :
  • Ensure compliance with SaaS industry standards and best practices, particularly around security, data management, scalability, and multi-tenant architecture.
  • Oversee aspects of subscription-based models, ensuring smooth onboarding, support, and scaling of the SaaS solution.
  1. Identity and Access Management :
  • Leverage expertise in SSO, Active Directory (AD), and SAML to ensure secure and efficient user access and management.
  1. ITIL, SOC, and ISO Compliance :
  • Ensure the SaaS operations adhere to ITIL practices and meet SOC, ISO, and other relevant compliance and certification requirements.
  • Maintain and improve processes related to incident management, change management, and problem resolution.
  1. Escalation and Deployment Management :
  • Act as the primary point of contact for critical escalations and deployments, ensuring timely issue resolution and customer satisfaction.
  • Coordinate with cross-functional teams during deployments, ensuring smooth execution and minimal impact to customers.
  1. Resource Management :
  • Efficiently manage and allocate resources across multiple projects, balancing operational needs with capacity and skills.
  • Forecast and plan for team expansion or skills training as business needs grow.
  1. Stakeholder Communication :
  • Communicate effectively with internal and external stakeholders, ensuring that technical details are clear and business needs are met.
  • Maintain strong written and spoken English proficiency to convey complex ideas to both technical and non-technical audiences.

Qualifications :

  • Bachelor's degree in Computer Science, IT, or related field.
  • 10+ years of experience in SaaS operations, IT management, or related roles.
  • Strong understanding of SaaS-based products, AI chatbots, and CCAI systems.
  • Expertise in cloud technologies and integration with third-party services.
  • Familiarity with identity management (SSO, AD, SAML) and IT governance (ITIL, SOC, ISO).
  • Solution-oriented mindset with proven experience solving complex technical and operational issues.
  • Proven leadership experience with resource management and team-building skills.
  • Excellent communication skills in English.

Desired Skills :

  • Familiarity with AI/ML technologies and their application in chatbots and customer support solutions.
  • Experience with cloud providers such as AWS, Azure, or GCP.
  • Certifications in ITIL, ISO, or other relevant compliance frameworks.

  • Saas operation head

    2 weeks ago

    Noida, India HCLSoftware Full time

    Position - SAAS Operation Head Exp -10+ Location - Noida/Chennai/Bangalore/Hyderabad/Pune Overview We are seeking a dynamic and experienced Head of Saa S Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and...

  • SAAS Operation Head

    3 weeks ago

    Noida, India HCLSoftware Full time

    Position - SAAS Operation HeadExp -10+Location - Noida/Chennai/Bangalore/Hyderabad/PuneOverviewWe are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and reliability of our...

  • SAAS Operation Head

    2 weeks ago

    Noida, India HCLSoftware Full time

    Position - SAAS Operation Head Exp -10+ Location - Noida/Chennai/Bangalore/Hyderabad/Pune Overview We are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and reliability of...

  • SaaS Operations Director

    6 days ago

    Noida, Uttar Pradesh, India HCLSoftware Full time

    We are seeking a seasoned leader to helm our SaaS operations, ensuring seamless delivery and scalability of our AI-driven chatbot and agent queuing solutions. As a key member of HCLSoftware's leadership team, you will drive operational excellence, foster top-tier customer satisfaction, and spearhead strategic initiatives to propel business growth.Key...

  • Head of Technology and Operations

    2 days ago

    Noida, India Sinch Full time

    We are Sinch. The world’s number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you’ve used our tech. From the life-changing to the timesaving, we’re helping over 3,000 businesses to interact with people like never before.We reach every phone on the planet so imagine the scale, the...

  • Operations leader

    3 weeks ago

    Noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2 B Saas company Educational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environments Location- Noida Reporting - CEO / CBO Team Handling - Large team Job...

  • Operations Leader

    3 weeks ago

    Noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2B Saas companyEducational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environmentsLocation- NoidaReporting - CEO / CBOTeam Handling - Large teamJob DescriptionAs an...

  • Operations Head

    3 days ago

    Noida, India Bharat Business Innovations Pvt Ltd Full time

    Job Title: Operations HeadLocation: NoidaExperience: 7+ years in operations management, preferably in e-commerce, gemstones, diamonds, or jewelry industries, with expertise in gemstone or diamond sourcing, quality control, and logistics being a must-have skillset.Salary: Competitive; based on experience and performance.Job Summary:We are seeking an...

  • Head of Marketing Operations

    1 month ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Marketing Operations to join our team at Innovaccer. As a key member of our Operations Department, you will play a pivotal role in refining and executing our marketing strategies, driving growth, and enhancing market penetration.Key ResponsibilitiesStrategic Marketing Planning & Execution:...

  • Operations leader

    3 weeks ago

    Noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2 B Saas companyEducational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environmentsLocation- NoidaReporting - CEO / CBOTeam Handling - Large teamJob DescriptionAs an...

  • Operations Leader

    4 weeks ago

    Noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2B Saas companyEducational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environmentsLocation- NoidaReporting - CEO / CBOTeam Handling - Large teamJob DescriptionAs an...

  • Operations Leader

    3 weeks ago

    Noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2B Saas company Educational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environments Location- Noida Reporting - CEO / CBO Team Handling - Large team Job Description As...

  • Operations Leader

    3 weeks ago

    noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2B Saas company Educational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environments Location- Noida Reporting - CEO / CBO Team Handling - Large team Job Description As an...

  • Operations Leader

    4 weeks ago

    noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2B Saas companyEducational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environmentsLocation- NoidaReporting - CEO / CBOTeam Handling - Large teamJob DescriptionAs an...

  • Operations Leader

    4 weeks ago

    Noida, India Talentiser Full time

    Hiring for an Operations Leader / Head for a growing B2B Saas companyEducational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environmentsLocation- NoidaReporting - CEO / CBOTeam Handling - Large teamJob DescriptionAs an...

  • Head of Product Operations

    5 months ago

    Noida, India Innovaccer Full time

    Your role:We are looking for a Head of Product Operations to partner with product leadership for building an effective PM organization. You will be responsible for defining, delivering, operating, and evolving the product team’s operational practices – including strategic planning, budgeting, execution, and product delivery practices. You will help...

  • Head of Development

    1 month ago

    Noida, Uttar Pradesh, India LEPIDE SOFTWARE LIMITED Full time

    About UsLepide Software Limited is a global IT security organization with a strong presence in the data-centric audit and protection (DCAP) space. Our award-winning Lepide Data Security Platform has revolutionized the way organizations protect their unstructured data. We focus on a data-centric approach to IT security, empowering our clients to address...

  • Call Center Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Right Head India Full time

    **Job Profile: Call Center Team Lead**Right Head India seeks a seasoned professional to manage the daily operations of our call center. The ideal candidate will have a strong background in team leadership and performance improvement.**Key Responsibilities:**• Manage the call center's daily activities and ensure proper resource allocation.• Develop and...

  • Head of Marketing Operations Director

    3 weeks ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    About the RoleAs the Head of Marketing Operations, you will play a pivotal role in refining and executing our marketing strategies. Your role will involve strategic planning, providing analytical insights, and fostering cross-functional collaboration to optimize our marketing operations.Key Responsibilities:Strategic Marketing Planning & Execution: Lead and...

  • Branch Head

    4 weeks ago

    Noida, Uttar Pradesh, India Unimoni Full time

    As a Branch Head at Unimoni, you will be responsible for overseeing the operations of a branch of our financial institution.Key responsibilities include:Directing all operational aspects, including distribution, customer service, human resources, administration, and sales, in accordance with Unimoni's objectives.Providing training, coaching, development, and...