Operations leader
1 week ago
Educational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environments
Location- Noida
Reporting - CEO / CBO
Team Handling - Large team
Job Description
As an Operations Leader / Head of a rapidly evolving environment. Ensure compliance with industry regulations and data security standards Resource Management:
Oversee resource allocation and capacity planning to meet client demands and service level agreements (SLAs). Drive cost optimization initiatives without compromising service quality
On-Ground Engagement: Spend time on operations floors to understand the day-to-day challenges faced by teams, ensuring that processes are practical and effective.
Vendor Management: Manage vendor relationships, negotiate contracts, and ensure that all external partnerships align with company goals and standards.
Stakeholder Engagement : Develop and maintain strong relationships with key clients, acting as an
escalation point for critical issues
Collaboration with GTM & Product : Partner with sales and marketing teams to support business
growth and client acquisition efforts. Work closely with the product team to ensure the seamless
integration of new features and capabilities into our operational workflows.
Team Leadership: Lead, mentor, and develop high-performing teams across various operational
functions, fostering a culture of excellence and collaboration.
What You Should Have :
Educational Background: A degree from a top-tier institution (IITs, IIMs, or other Tier 1 universities) in a relevant field, with a proven track record in scaling operations in tech-heavy environments
Extensive Experience: 10+ years in operations management, with a proven track record in leading
teams and implementing successful operational strategies.
Exceptional Communication Skills: Excellent verbal and written communication skills to effectively
engage with diverse teams and stakeholders.
Vendor Management Expertise: Proven experience in vendor negotiations and managing relationships
to achieve favorable outcomes.
Proven Hustle: Demonstrated ability to thrive in dynamic environments, with experience in on-ground
operations and a hands-on approach to leadership.
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