Desktop Support L2

4 months ago


Gurugram, India Iron Systems Full time
Strong knowledge of iMac device and Troubleshooting
· Diagnostic services
· Scan and defragment disk drives
· Update virus definitions, scan for spyware
· Update system and application drivers
· Run battery diagnostics, report on disk drive status
· Laptop services, including
· Re-image laptops (Windows and Mac)
· Troubleshoot systems
· Training & orientation of laptops, applications
· Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).
· Asset recovery – computer hardware like spares can be drop off at the Tech Bar.
· User awareness services on any of the user request or any new service/application that was launched by client
· Perform proactive health check of devices that are brought to Tech Bar by the user
· Educate users on other avenues of support available to them (for e.g., chat, self-service etc.)
· Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Take ownership of customer issues reported and see problems through to resolution. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure proper recording and closure of all issues. Provide prompt and accurate feedback to customers. Prepare accurate and timely reports. Follow the SLA for issues with respect to their severity.
  • Desktop Support

    2 months ago


    Gurugram, India Virtusa Full time

    Desktop Support - CREQ196137 Description Desktop Support Engineer Job responsibilities Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade. Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints. Responsible for servicing...

  • Desktop Support

    3 months ago


    Gurugram, Haryana, India Mobile Programming LLC Full time

    **Job Title - Desktop Support** **Experience Level - 1+ Years** **Location - Gurgaon(Work from office)** **JD: - ** **Key Responsibilities**: - **Technical Support**: Provide first-level support for desktops, laptops, printers, and other peripherals. - **Troubleshooting**: Diagnose and resolve hardware and software issues, both in-person and...

  • Desktop Support Role

    3 months ago


    Gurugram, Haryana, India Watsoo Express Full time

    Responsibilities: **Provide technical support for desktops, laptops, printers, and peripherals.** Install, configure, and troubleshoot hardware, software, and network issues. **Document, track, and resolve support requests using a ticketing system.** Set up user accounts, permissions, and access levels. **Assist with deploying software updates and patches.**...

  • Desktop Support It

    3 months ago


    Gurugram, Haryana, India Hella Full time

    **DESKTOP SUPPORT IT** Location Gurugram - Haryana, India **Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...


  • Gurugram, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Desktop Support

    4 months ago


    Gurugram, India 2coms Full time

    Greetings from 2coms,Desktop support role opening in a leading MNC GurgaonCommunication must be goodShould be from Desktop support or Technical support backgroundShould be ready to work from officeJob Location – Gurgaon Sector 25Exp – 0-1yrInterview rounds-WalkinCommunication round (virtual)Must clear both the rounds.Requirements1. Excellent...


  • Gurgaon, Gurugram, Haryana, India Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...

  • Manager IT

    4 months ago


    gurugram, India Encore Capital Group Full time

    About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission...

  • Manager IT

    4 months ago


    Gurugram, India Encore Capital Group Full time

    About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • IT Support Executive

    4 months ago


    Gurugram, Haryana, India Adsparkx Media Full time

    Adsparkx is a leading Global Performance Marketing Agency headquartered in India. We have been empowering brands since 2014 helping them acquire high quality and engaging users globally via data-driven decisions. We are innovators, hustlers and ad-tech moguls/experts who function with the belief of catalyzing a disruptive change in the industry by providing...


  • Gurugram, India Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...


  • Gurugram, India AVASO Technology Solutions Full time

    About the job About us: AVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT area. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170...


  • gurugram, India AVASO Technology Solutions Full time

    About the job About us: AVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT area. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170...


  • Gurugram, India WNS Global Services Full time

    Job DescriptionJob Description – Sr Program AnalystResponsibilities -Ensure Desktops, Laptops are built as per company standards with maintaining relevant checklist against each active endpoint before deployment on the production floor.Provide first-level technical support to end-users via remote desktop tools, phone, chat, and email.Diagnose and resolve...

  • IT Support

    1 day ago


    Gurugram, India BluePi Consulting Private Limited Full time

    AboutBluePiBluePiConsulting partners with organizations to help them achieve higherlevels of maturity. Founded in 2012 it has today grown to serveseveral elished organizations across India & Australia.Selffunded the organization has its sales offices in Mumbai& Sydney besides its headquarters in Gurgaon. For over adecade BluePi has helped organizations...


  • Gurugram, India Antal International Full time

    We are seeking a skilled Network Support Engineer to join our client's team. - The ideal candidate will have experience with Fortigate firewalls and Meraki switches, and be proficient in troubleshooting and providing L1 and L2 support.- This role involves configuring and maintaining network infrastructure, ensuring optimal performance, and resolving...

  • IT Support

    14 hours ago


    Gurugram, India BluePi Consulting Private Limited Full time

    About BluePiBluePi Consulting partners with organizations to help them achieve higher levels of maturity. Founded in 2012 it has today grown to serve several elished organizations across India & Australia. Selffunded the organization has its sales offices in Mumbai & Sydney besides its headquarters in Gurgaon. For over a decade BluePi has helped...


  • gurugram, India Live Connections Full time

    Exp : 2yrs to 5yrsJob description:Should have Power Automate Desktop knowledgeShould be able to monitor bots on Power AutomateShould be able to manage multiple botsShould be able to report/manage issues using service nowDesign, develop, and implement RPA solutions using UiPath.Develop bots for the identified process steps.Testing of botsDeployment of Bots in...


  • Gurgaon/Gurugram, India Antal International Full time

    We are seeking a skilled Network Support Engineer to join our client's team. - The ideal candidate will have experience with Fortigate firewalls and Meraki switches, and be proficient in troubleshooting and providing L1 and L2 support.- This role involves configuring and maintaining network infrastructure, ensuring optimal performance, and resolving...


  • Gurugram, India Hemmersbach Full time

    Your skills Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warra Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and...