Lead - Desktop Support
1 month ago
Responsibilities
Serve as a point of contact for users seeking technical assistance, both in-person as well as remotely Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users Escalate unresolved issues to the appropriate level of the IT Operations team Properly record incident actions and follow-up details into the IT ticketing system Provide troubleshooting and technical support for Windows and macOS laptops Provide troubleshooting and technical support for Microsoft 365 desktop and web applications Provide troubleshooting and technical support for cloud applications and productivity tools Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc. Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team Assist with the creation of user accounts and setting up new users Assist with password resets, multi-factor authentication, and user account management Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides
Qualificiations
10+ years in a desktop support and leadership role. Proficient technical support skills with Microsoft 365, laptop hardware (Windows 10, macOS) iOS and Android devices Experience with ServiceNow or JIRA. Prior exposure to remote support tools such as Bomgar Experience with Mobile Device Management tools, such as Intune, and endpoint security tools, such as Carbon Black Capable of supporting VOIP, teleconferencing systems, and communications tools such as Webex or Microsoft Teams Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.) Technical troubleshooting and problem-solving capabilities Organized and able to shift tasks as priorities evolve Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation
Education
Bachelor’s Degree Technical Certifications encouraged (Comp TIA A+, MCSE, etc.) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more See benefits for additional details.-
Desktop Support
2 months ago
Gurugram, India Virtusa Full timeDesktop Support - CREQ196137 Description Desktop Support Engineer Job responsibilities Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade. Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints. Responsible for servicing...
-
Desktop Support
3 months ago
Gurugram, Haryana, India Mobile Programming LLC Full time**Job Title - Desktop Support** **Experience Level - 1+ Years** **Location - Gurgaon(Work from office)** **JD: - ** **Key Responsibilities**: - **Technical Support**: Provide first-level support for desktops, laptops, printers, and other peripherals. - **Troubleshooting**: Diagnose and resolve hardware and software issues, both in-person and...
-
Desktop Support It
3 months ago
Gurugram, Haryana, India Hella Full time**DESKTOP SUPPORT IT** Location Gurugram - Haryana, India **Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...
-
Desktop Support
4 months ago
Gurugram, India 2coms Full timeGreetings from 2coms,Desktop support role opening in a leading MNC GurgaonCommunication must be goodShould be from Desktop support or Technical support backgroundShould be ready to work from officeJob Location – Gurgaon Sector 25Exp – 0-1yrInterview rounds-WalkinCommunication round (virtual)Must clear both the rounds.Requirements1. Excellent...
-
Desktop Support Role
3 months ago
Gurugram, Haryana, India Watsoo Express Full timeResponsibilities: **Provide technical support for desktops, laptops, printers, and peripherals.** Install, configure, and troubleshoot hardware, software, and network issues. **Document, track, and resolve support requests using a ticketing system.** Set up user accounts, permissions, and access levels. **Assist with deploying software updates and patches.**...
-
Desktop Support Officer
4 months ago
Gurgaon, Gurugram, Haryana, India Axiom Technologies Full timeWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...
-
IT Support Executive
4 months ago
Gurugram, Haryana, India Adsparkx Media Full timeAdsparkx is a leading Global Performance Marketing Agency headquartered in India. We have been empowering brands since 2014 helping them acquire high quality and engaging users globally via data-driven decisions. We are innovators, hustlers and ad-tech moguls/experts who function with the belief of catalyzing a disruptive change in the industry by providing...
-
Desktop Support L2
4 months ago
Gurugram, India Iron Systems Full timeStrong knowledge of iMac device and Troubleshooting · Diagnostic services · Scan and defragment disk drives · Update virus definitions, scan for spyware · Update system and application drivers · Run battery diagnostics, report on disk drive status · Laptop services, including · Re-image laptops (Windows and Mac) · Troubleshoot systems · Training &...
-
Desktop Support Officer- Gurgaon, Haryana, India
2 months ago
Gurugram, India Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...
-
Technical Onsite Support
1 month ago
Gurugram, India Hemmersbach Full timeYour skills Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warra Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and...
-
gurugram, India Live Connections Full timeExp : 2yrs to 5yrsJob description:Should have Power Automate Desktop knowledgeShould be able to monitor bots on Power AutomateShould be able to manage multiple botsShould be able to report/manage issues using service nowDesign, develop, and implement RPA solutions using UiPath.Develop bots for the identified process steps.Testing of botsDeployment of Bots in...
-
Manager IT
4 months ago
Gurugram, India Encore Capital Group Full timeAbout Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...
-
Manager IT
4 months ago
gurugram, India Encore Capital Group Full timeAbout Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission...
-
IT Infrastructure Support
4 months ago
Gurugram, Haryana, India Carrier Full time**Country**: India **Location**: IFFCO Tower, 7th Floor, Plot No.3, Sector-32, Gurgaon - 122001 (Haryana), India **Role**: IT Infrastructure and Product Support **Location**: Gurgaon, India **Full/ Part-time**: Full time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed...
-
gurugram, India Live Connections Full timeExp : 2yrs to 5yrs Job description:Should have Power Automate Desktop knowledgeShould be able to monitor bots on Power AutomateShould be able to manage multiple botsShould be able to report/manage issues using service nowDesign, develop, and implement RPA solutions using UiPath.Develop bots for the identified process steps.Testing of botsDeployment of Bots...
-
Gurugram, India Live Connections Full timeExp : 2yrs to 5yrs Job description:Should have Power Automate Desktop knowledgeShould be able to monitor bots on Power AutomateShould be able to manage multiple botsShould be able to report/manage issues using service nowDesign, develop, and implement RPA solutions using UiPath.Develop bots for the identified process steps.Testing of botsDeployment of Bots...
-
Gurugram, India Live Connections Full timeExp : 2yrs to 5yrs Job description:Should have Power Automate Desktop knowledgeShould be able to monitor bots on Power AutomateShould be able to manage multiple botsShould be able to report/manage issues using service nowDesign, develop, and implement RPA solutions using UiPath.Develop bots for the identified process steps.Testing of botsDeployment of Bots...
-
Gurugram, India Live Connections Full timeExp : 2yrs to 5yrs Job description: Should have Power Automate Desktop knowledge Should be able to monitor bots on Power Automate Should be able to manage multiple bots Should be able to report/manage issues using service now Design, develop, and implement RPA solutions using UiPath. Develop bots for the identified process steps. Testing of bots Deployment...
-
Lead DevOps Engineer
2 months ago
Gurugram, India Avanti staffing Full timeHiring Criteria :- Strong Lead Cloud Engineer / Architect(Azure, Microsoft server / desktop administration) Profile- Mandatory (Experience 1) - 6 to 12 years of experience in cloud architecture design and development- Mandatory (Experience 2) - 6 + YOE in Microsoft server / desktop administration and Active Directory- Mandatory (Core Skills) - Proficiency in...
-
IT Support
3 months ago
Gurugram, Haryana, India Incubit Global Business Service (GBS) Full time**Location**:Gurgaon, India **Support duration**:24*7*365 (5 days working with 9 hours shift per day) 2 General Description - Log and track all support requests and incidents in the ticketing system, ensuring accurate documentation and timely resolution. - Diagnose and resolve hardware, software, and network issues, escalating complex problems to the...