IT Support
6 months ago
**Location**:Gurgaon, India
**Support duration**:24*7*365 (5 days working with 9 hours shift per day)
2 General Description
- Log and track all support requests and incidents in the ticketing system, ensuring accurate documentation and timely resolution.
- Diagnose and resolve hardware, software, and network issues, escalating complex problems to the appropriate IT teams when necessary.
- Work independently (Not only catch and dispatch) during weekends and holidays to guarantee the 9Hours x 7Days IT support based on the defined services. The 24Hx7Days service will be provided in collaboration with other teams in other time zones and locations.
- Customer-focused approach with a commitment to delivering high-quality service and support.
- Management of Service Provider resources on basis of SLA´s, OLA´s, SOPs, contracts and with individual targets.
- Follow standard operating procedures and troubleshooting protocols to effectively address common IT issues.
- Capability to work in critical moments alone until the central incident managers could be brought in.
3 Specific Accountabilities
- Proficiency in troubleshooting common IT issues and resolving technical problems.
- Familiarity with IT service management tools and ticketing systems.
- Perform first level support (based on ITIL definitions & Application Support SOPs) to international users.
- Pro-actively monitor the respective system and react to any anomaly.
- Able to support on weekend and public holiday (Rotational basis)
- IT infrastructure background (mailbox, VPN, communication system, desktop) is a plus.
- Strong knowledge of IT hardware, software, and network systems.
- Strictly follow and comply with all the rules and regulation on DB Schenker Compliance Guideline.
4 Skills Required
- Good Communication skills in English (both written and spoken)
- Computer basic troubleshooting experience through phone / remote.
- Good attitude, problem solving skills.
- Strong & Fast learning ability with basic IT knowledge
- Flexible to work on shifts / Weekends / 24*7 environment.
5 Experience and Qualifications
- Experience - 1-2 years in Technical Voice Support Process or similar environment
- Degree in Computer Science or similar major
- Service Desk environment experience would be an advantage.
- ITIL certificated as a plus.
-
Production Support Executive
6 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeHi All, We're Looking for **Loan Origination System (LOS) Production** Support Consultant for Gurgaon location with minimum 4+ yrs Experience of supporting LOS journey of secured business. Domain understanding. Basic understanding of sales, credit and operations functioning. Understanding Application support (production/pre-prod and UAT) instances Basic...
-
Deskside Support Technician
3 months ago
Gurugram, Haryana, India Total IT Global Full time**JOB DESCRIPTION: - ** **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions...
-
Customer Support Associate
6 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeWe're hiring Customer Support Associate for Gurgaon (Remote) location with minimum 06 month to 2 years of experience in Customer support International BPO Process. Notice Period: immediate joiners only **Job Types**: Full-time, Permanent Pay: ₹10,416.19 - ₹25,597.53 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to...
-
Chat Support Executive
7 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeWere looking for Backend support Associate Procurement for Gurgaon location with minimum 0.6 to 3 Years of exp Must have Good Communication skills and typing Skills **Job Types**: Full-time, Permanent Pay: ₹12,363.71 - ₹32,609.33 per month Schedule: - Monday to Friday - Rotational shift - US shift **Experience**: - total work: 1 year...
-
Customer Support Associate
7 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeWe're looking for Customer Support Associate (US Process) for Gurgaon location. Exp level: - 0.6 Months to 2 yrs POSITION OVERVIEW: **Activities to be performed** - Review and process basic customer transactions - Investigate and resolve data or account discrepancies - Input, edit and maintain customer account information - Escalate issues in a timely...
-
Customer Support Executive
3 weeks ago
Gurugram, Haryana, India IT JOBS NET Full time**Customer Assistance**: - Provide accurate information about products, services, and company policies. - **Issue Resolution**: - Identify customer issues and provide effective solutions in a timely manner. - Escalate unresolved issues to the relevant departments, ensuring proper follow-up. - **Record Maintenance**: - Document all customer interactions...
-
Bids & Proposals Support Executive
6 months ago
Gurugram, Haryana, India Comtech IT Solutions Private Limited Full time**Role**: Bids & Proposals Support Executive - US SnL Division **Location **:Sohna Road, CD Chowk, Sector 49, Gurgaon, Haryana **Work Environment**: 100% WFO (in person), 5 days a week (Mon-Fri) from 11 am - 8 pm IST **Work experience**: Fresher, female, 0 years of experience **No. of openings**: 1 **Compensation**: In tune with industry...
-
Application Support Engineer
1 month ago
Gurugram, India SMARTWORK IT SERVICES Full timeJob Title: Application Support Engineer 16313-1Location: GurugramExperience Required: 4-6 YearsAvailability: Immediate JoinersWork Mode: OnsiteDuration: Contract (6+ Months)Job SummaryAs an Application Support Engineer, you will act as a software detective, identifying and solving issues within critical business systems. Your primary responsibility will be...
-
Customer Support Officer
7 months ago
Gurugram, Haryana, India GOG ANALYTICS IT SOLUTIONS INC Full time**Rolls and Responsibilities**: - Strong knowledge of medical equipment. - Deepening relationships with the existing customer base of the company. - Should be able to provide customers with detailed information on products, services & offers. - Ability to handle all customer queries and complaints and resolved with in TAT. - Ability to up-sell a company...
-
System Administrator
7 months ago
Gurugram, Haryana, India IT INFRAELITE SYSTEMS Full time**Notice Period** : Immediate to 15 Days **Roles & Responsibility** ∙Installation and configuration of Windows Server operating systems. ∙Maintenance and optimization of server infrastructure for performance and reliability. ∙Troubleshooting and resolution of server-related issues. ∙Implementation of security measures and adherence to compliance...
-
Spanish Language Expert
4 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeDesignation - Cloud Support Specialist (L1) Language Requirement - Spanish (Verbal & Written) Job Description: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common...
-
Automation Testing
7 months ago
Gurugram, Haryana, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
PMO Officer
7 months ago
Gurugram, Haryana, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Finance and Accounting
7 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeDear All, We're urgently hiring Fund Accounting Associate for Gurgaon location with minimum 1-3 years of experience in BPO-Application Support-Finance & Accounts Process. Must Have: - experience in capital market. Knowledge of basic MS-Excel functions. Prior working experience in Geneva, InvestOne, Bloomberg, etc. **Job Types**: Full-time,...
-
Splunk Enterprise Administrator
7 months ago
Gurugram, Haryana, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
International Customer Service Advisor
1 week ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeWe're hiring Customer support Associate with below mentioned skill-set and experience level, Experience level: - 0.6 Months to 3 years Must have: - International Voice process experience. Work location: - Remote ( Work from Home) Note: - we're looking immediate joiners only. **Job Types**: Full-time, Permanent Pay: ₹10,354.54 - ₹25,809.72 per...
-
Procurement Executive
7 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timePOSITION GENERAL DUTIES AND TASKS: - Data Management Support for New Item and Direct-Store-Delivery items procurement - Review information on e-forms, in accordance with Client procedures to determine if complete and/or accurate - Return incomplete or incorrect e-forms inputs to Client Category managers - Record new distribution information found on...
-
SQL Dba L2
6 months ago
Gurugram, Haryana, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Financial Operations Associate
7 months ago
Gurugram, Haryana, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Junior Sales Executive
3 months ago
Gurugram, Haryana, India Meraki IT Solutions Full time**DESIGNATION **:Academic Counselor **QUALIFICATION**: Graduates in Sales / Counselling/ Business / Management Stream or related field **LOCATION**:Gurgaon **LOCALITY**:Sector 39 **CTC**: 4,26,000 - 5,40,000 lpa **EXPERIENCE REQUIRED: 0 - 4 years** **WORK-DAYS**:Monday to Saturday **WORK-TIMINGS**: 9.30 AM to 6.30 pm **NOTICE PERIOD**: Immedaiate to...