Application Support Engineer

2 months ago

Gurugram, India SMARTWORK IT SERVICES Full time

Job Title: Application Support Engineer 16313-1

Location: Gurugram

Experience Required: 4-6 Years

Availability: Immediate Joiners

Work Mode: Onsite

Duration: Contract (6+ Months)

Job Summary

As an Application Support Engineer, you will act as a software detective, identifying and solving issues within critical business systems.

Your primary responsibility will be to ensure the smooth functioning of applications and provide dedicated support to end-users.

You will troubleshoot and resolve technical issues, collaborate with cross-functional teams, and contribute to improving the overall application performance and stability.

Roles & Responsibilities

- Perform independently and become a Subject Matter Expert (SME).

- Actively participate and contribute to team discussions.

- Provide solutions to work-related problems and technical challenges.

- Troubleshoot and resolve technical issues reported by end-users in a timely manner.

- Collaborate with cross-functional teams to investigate and resolve application-related incidents.

- Monitor application performance and stability, proactively identifying and addressing potential issues.

- Offer timely and effective support to end-users to minimize disruptions in their workflow.

- Contribute to the optimization of application performance and stability through in-depth analysis.

- Stay up-to-date with the latest technologies and industry trends to enhance application support processes.

Must-Have Skills

- Proficiency in Microsoft Windows Server Administration.

- Strong understanding of system administration and troubleshooting in a Windows Server environment.

- Experience managing and maintaining Windows Server infrastructure, including installation, configuration, and patch management.

- Knowledge of Active Directory administration, including user management, group policies, and security permissions.

- Familiarity with virtualization technologies such as VMware or Hyper-V.

- Strong understanding of networking concepts and protocols, including TCP/IP, DNS, and DHCP.

- Excellent problem-solving and analytical skills to diagnose and resolve technical issues effectively.

Good-to-Have Skills

- Experience with Microsoft Active Directory.

- Knowledge of other relevant networking protocols.

- Exposure to modern application support processes and tools.

Soft Skills :

- Excellent communication skills to explain technical concepts to non-technical teams.

- Ability to work independently and manage multiple tasks efficiently.

- Collaborative mindset, capable of working well with cross-functional teams.

- Strong attention to detail and proactive approach to identifying potential issues.

Educational Qualifications

- Completion of at least 15 years of full-time education in a relevant field

(ref:hirist.tech)

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