Application Support Analyst

3 weeks ago


Gurugram, India Wipro Full time

As a Senior Support Analyst at Blackstone, you will work with a skilled team to support finance technology solution


Responsibilities


Familiarize yourself with business operations and software applications like investran to effectively diagnose and resolve user issue

Implement automation and process changes to reduce risks associated with manual data entry

Input, Maintain and records static data across various applications

Gather information from end users to prioritize critical issue

Understand user support needs and provide optimal solutions

identify risks, recurring problems and potential improvements

collaborate with development teams and users to effective solutions

Communicate bugs and enhancements to the product team based on user feedback

Deliver prompt high quality support within established SLAs

Create Knowledge base documentation for internal use


Qualification


Degree in computer science, Finance/Accounting, MBA

2-4 years experience in customer services, data analytics, application support, fund account support

Knowledge of applications like investran is a plus

intermediate to advanced proficiency in Microsoft excel

Self motivated with the ability to work independently

Familiarity with SQL, VBA, or Python is a plus

Team management skills

Ability to address critical issues effectively



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