Dynatrace Support Engineer

4 days ago

Gurugram, India Gemini Solutions Pvt Ltd Full time

Position Summary - The candidate will be a Dynatrace support engineer responsible for providing technical support and ensuring the effective use of Dynatrace’s monitoring and performance management platform. As a Dynatrace Support Engineer, you will provide technical support and troubleshooting expertise for our clients using the Dynatrace platform. Your role is crucial in helping customers maximize the value of Dynatrace’s Application Performance Monitoring (APM) tool by resolving issues related to application performance, configuration, and deployment. The ideal candidate will be self-motivated and an innovative thinker with a strong focus on client relationships, quality of delivery and a continuous focus on improving existing processes, procedures and applications.


Responsibilities:

  • Provide Tier 1 & 2 technical support: Respond to customer issues related to Dynatrace setup, configuration, performance monitoring, and reporting tools.
  • Troubleshooting and diagnostics: Identify, diagnose, and resolve problems in application performance, infrastructure monitoring, and log management using Dynatrace. Investigate complex technical issues and provide timely solutions to ensure minimal disruption to client operations.
  • Monitor and analyze system performance: Assist in the deployment of Dynatrace agents and monitor key performance indicators (KPIs) for applications, servers, database, and network components.
  • Configure and optimize Dynatrace dashboards: Help clients set up customized dashboards, alerts, and reports to meet their monitoring needs and provide insights into system health and performance.
  • Incident management and root cause analysis: Collaborate with internal and external teams to manage incidents, perform root cause analysis, and provide solutions for recurring issues.
  • Collaborate with cross – functional teams: Work with development, operations, and IT teams to improve the overall performance and reliability of applications.
  • Self-motivated, innovative, and a self-starter.
  • Ability to work in a team environment and partner with development and support teams globally.
  • Strong problem-solving and communication skills.
  • Ability to perform in a fast-paced environment where time to delivery and/or resolution is short.


Qualifications:

  • Bachelor’s degree or master’s in computer science, Engineering, Software Engineering or a relevant field.


Required Skills:

  • Minimum experience required is 1+ year with Dynatrace, including setup, configuration, and troubleshooting.
  • Proficiency in troubleshooting application and infrastructure performance issues across various environments (e.g., Java, .NET, databases).
  • Strong communication skills with the ability to explain technical concepts to non-technical users.
  • Experience in creating custom dashboards, reports, and alerts within Dynatrace.


Preferred Skills:

  • Hands-on experience with cloud Infrastructure such as AWS, Azure or Google Cloud.
  • Hands-on experience with DevOps tools such as Docker, CI/CD pipelines, and configuration management.
  • Excellent written and verbal communication skills with the ability to explain complex technical problems to non-technical audiences.
  • Exposure to at least one of the following languages: Python, JavaScript, C, C++, Golang.
  • Certification in Dynatrace or cloud technologies is a plus.

  • Dynatrace Support Engineer

    4 days ago

    Gurugram, India Gemini Solutions Pvt Ltd Full time

    Position Summary - The candidate will be a Dynatrace support engineer responsible for providing technical support and ensuring the effective use of Dynatrace’s monitoring and performance management platform. As a Dynatrace Support Engineer, you will provide technical support and troubleshooting expertise for our clients using the Dynatrace platform. Your...

  • Gemini Solutions

    6 days ago

    Gurugram, India Gemini Solutions Private Limited Full time

    Position Summary :The candidate will be a Dynatrace support engineer responsible for providing technical support and ensuring the effective use of Dynatrace's monitoring and performance management platform. As a Dynatrace Support Engineer, you will provide technical support and troubleshooting expertise for our clients using the Dynatrace platform. Your...

  • Application Support Specialist

    2 days ago

    Gurugram, India Talent Toppers Full time

    About the Company - Our Client is looking for a Senior Systems Engineer to be part of their growing B2B Commercial Development team. As a Senior Systems Engineer, you will be responsible for the delivery of key business capabilities and technology solutions of services/applications with deep focus on production operations, capacity planning and performance...

  • Application Support Specialist

    3 days ago

    Gurugram, India Talent Toppers Full time

    About the Company - Our Client is looking for a Senior Systems Engineer to be part of their growing B2B Commercial Development team. As a Senior Systems Engineer, you will be responsible for the delivery of key business capabilities and technology solutions of services/applications with deep focus on production operations, capacity planning and performance...

  • Senior Infrastructure Engineer

    5 months ago

    Gurugram, India Axalta Full time

    Description : As a Senior Infrastructure Engineer, you will be responsible for End-Point Management, Patching, Active Directory / Azure AD, Monitoring, Event Management and Full Stack Observability. You will be responsible for developing strategy, roadmaps, designing, implementing, daily management and continuous optimization of these platforms....

  • IT Support Engineer

    4 weeks ago

    Gurugram, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat & Voice processes)Work Location - GurugramExperience - 1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary...

  • IT Support Engineer

    4 weeks ago

    Gurugram, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat & Voice processes)Work Location - GurugramExperience - 1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary...

  • Monitoring Tools Expert

    2 months ago

    Gurugram, Haryana, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Senior Engineer

    2 months ago

    Gurugram, India Callisto Talent Solutions Private limited Full time

    AM - Site Reliability Engineer - F2F Interviews onlyOur client is a leading global investment banking firm specializing in Financial Services like Advisory and capital raising, financing, investing, leasing, research, trading and hedging, and banking, advice and intermediary services, and funds management. They are setting up new SRE team based in Gurugram...

  • Support Engineer

    5 months ago

    Gurugram, India Ericsson Full time

    Description Join our Team About this opportunity  The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. What you will do  Purpose We are here to solve...

  • Senior I O Engineering Analyst

    3 weeks ago

    Gurugram, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Senior Identity

    6 months ago

    Gurugram, India Ameriprise Financial Full time

    Support the ongoing operations tasks/incidents ensuring the platform availability to end users and applications. Additional responsibilities include platform optimization, logging & auditing enhancements and implementing new solutions within IAM space and along with other automation. Key Responsibilities Candidate will be responsible for Administration,...

  • Senior Associate Engineer

    2 days ago

    Gurugram, India TechBridge Consultancy Services Full time

    Position Title: Senior Associate Engineer (Grade 2) Department: AIOps/Engineering Location: Gurugram   Job Summary:  As a Grade 2 Senior Associate Engineer working on AIOps (Artificial Intelligence for IT Operations) projects, you will support the design, implementation, and management of automated IT processes. Your primary focus will be on,...

  • Senior Associate Engineer

    3 days ago

    Gurugram, India TechBridge Consultancy Services Full time

    Position Title: Senior Associate Engineer (Grade 2)  Department: AIOps/Engineering  Location: Gurugram      Job Summary:     As a Grade 2 Senior Associate Engineer working on AIOps (Artificial Intelligence for IT Operations) projects, you will support the design, implementation, and management of automated IT processes. Your primary focus will be on,...

  • Support Engineer

    2 weeks ago

    Gurugram, India LENS Corporation Full time

    LENS Corporation, founded in Lansing, MI in 2016, is a global enterprise dedicated to harnessing the transformative power of artificial intelligence. The company develops cutting-edge AI solutions in-house, with a focus on ethical development and transparency. LENS emphasises collaboration and innovation to address present and future challenges, ensuring AI...

  • Support Engineer

    2 weeks ago

    Gurugram, India LENS Corporation Full time

    LENS Corporation, founded in Lansing, MI in 2016, is a global enterprise dedicated to harnessing the transformative power of artificial intelligence. The company develops cutting-edge AI solutions in-house, with a focus on ethical development and transparency. LENS emphasises collaboration and innovation to address present and future challenges, ensuring AI...

  • Customer Success Engineer

    2 months ago

    Gurugram, India Nexthire Full time

    Company Name : CoralogixExp : 1-3 YearsLocation : Gurgaon Sec 43Job Description Customer Success Engineer - ( Devops ) Gurgaon, India · Full-time · Intermediate About The Position Act as the primary contact for our customers regarding all technical issues.Take full responsibility for customer support cases from...

  • Application Support Engineer

    4 weeks ago

    Gurugram, India Mitra AI Full time

    About MitraAt our core, Mitra Innovation is a collaborative enterprise. We partner with companies around the world, bringing the best technological advantage to the widest audience. Through Co-Development we deliver scalable solutions with the right level of resources at the right price with minimal risk. Our Security First ethos means we deliver resilient,...

  • Application Support Engineer

    4 weeks ago

    Gurugram, India Mitra AI Full time

    About MitraAt our core, Mitra Innovation is a collaborative enterprise. We partner with companies around the world, bringing the best technological advantage to the widest audience. Through Co-Development we deliver scalable solutions with the right level of resources at the right price with minimal risk. Our Security First ethos means we deliver resilient,...

  • Full Stack Engineer

    3 days ago

    Gurugram, India Evoke HR Solutions Pvt. Ltd. Full time

    Full Stack Developers: Required Skills Backend: Proficiency in .NET Core, REST API design and development, Integration: SSO, SAML, OAuth Unit testing frameworks: PyUnit, JUnit, Mockito Performance tuning & profiling: JMETER Logging & troubleshooting: New Relic, Dynatrace, Kibana, CloudWatch Experience with version control: Git Frontend: React JS, MAUI...