Customer Success Engineer

2 months ago

Gurugram, India Nexthire Full time
Company Name : Coralogix
Exp : 1-3 Years
Location : Gurgaon Sec 43
Job Description
Customer Success Engineer - ( Devops )

Gurgaon, India · Full-time · Intermediate

About The Position
  • Act as the primary contact for our customers regarding all technical issues.
  • Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout.
  • Build relationships and collaborate with technical stakeholders to encourage product adoption and growth.
  • Guide and educate customers through the onboarding process and ensure effective ongoing use of our services.
  • Represent customer interests internally, serving as their technical advocate within Coralogix.
  • Manage and prioritize multiple issues simultaneously.
  • Escalate unresolved issues to relevant internal teams promptly and effectively.
Requirements
  • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
  • Background knowledge and hands-on practice in Security monitoring, Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
  • BA/BSc degree in Computer Science or equivalent experience
  • Excellent customer-facing skills
  • Excellent communication skills in English
  • Motivation to learn new skills and technologies
  • Great interpersonal and communication skills
  • High availability for fast response to customers

Big Advantages

  • Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
  • Hands-on experience in Regular Expressions, Lucene, PromQL

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