Customer Success Manager

2 months ago

Gurugram, India HSV Digital Full time

Role Overview:

 

This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will collaborate & work closely with cross-functional teams to develop and implement innovative solutions to complex business problems.

 

Key Responsibilities:

 

A Customer Success Manager’s responsibilities include supporting clients across the project execution lifecycle while building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

  • Collaborate with clients to develop and refine program strategies aligned with business goals.
  • Process milestones for the clients and employees to work.
  • Promote value through customer experience.
  • Provide regular updates to clients on program progress, key milestones, and performance metrics.
  • Proactively address client inquiries and concerns, ensuring a positive client-agency relationship.
  • Oversee the quality of deliverables, ensuring that marketing materials align with brand guidelines and client expectations.
  • Generate comprehensive reports on program performance, analysing key metrics and providing insights.
  • Use data-driven insights to make informed recommendations for future program enhancements.

 

Qualifications:

  • Bachelors or Masters degree in Business Administration, Marketing OR in Engineering with a penchant for marketing
  • 2-5 years of experience in B2B Marketing or Program Management
  • Proven track record of delivering successful programs to clients
  • Exceptional ability to communicate and foster positive business relationships
  • Excellent communication and interpersonal skills with the ability to communicate effectively at all levels of the organization
  • Ability to work independently and manage multiple projects simultaneously

 

Skills:

  • Proficiency in digital marketing tools and platforms.
  • Analytical and data-driven decision-making.
  • Client relationship management.
  • Creative problem-solving and strategic thinking.
  • Team leadership and collaboration.

 

Company Description

  • HSV Digital is a full-service, 100% B2B marketing firm focused on serving the global tech industry. We are experts at understanding complex value propositions, enterprise ecosystems, and C-level stakeholders. Giving us the edge to relentlessly solve communication challenges for our clients with a strong mix of strategy and creativity.
  • We pride ourselves in working with the largest and fastest-growing technology companies, helping them build brand awareness, grow revenue, and maximize the ROI of their channel ecosystem. Some of our clients include Microsoft, Deloitte, Databricks, IBM, Cognizant, HCL, Diversified, EY, and many more.

 

Working at HSV Digital

We are a remote-first organization that focuses on flexibility, communication, collaboration, and results. We like to empower our employees to work in a way that suits their individual needs while still being immensely successful at their job and contributing to the team's overall success.

 

Industry

  • Marketing & Advertising

 

Industry
  • Marketing Services
Employment Type
  • Full-time

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