Customer Success Manager

4 months ago

Gurugram, India PepsiCo Full time
Overview

We are PepsiCo

PepsiCo is one of the world's leading food and beverage companies with more than $79 Billion in Net Revenue and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes 22 brands that each generate more than $1 Billion in annual retail sales. PepsiCo's products are sold in more than 200 countries and territories around the world. PepsiCo's strength is its people. We are over 250,000 game changers, mountain movers and history makers, located around the world, and united by a shared set of values and goals. 

Digital Product and Application

PepsiCo’s Product Delivery team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Cloud Operations team within the Product Delivery organization is to engineer reliable Cloud, datacenter, edge computing services, and monitoring to set the teams technical strategy & roadmap.

Customer Success Manager(Hyderabad and Gurugram)

We are seeking a proactive Customer Success Manager to support our B2B e-commerce solution. The successful candidate will support our business clients to achieve their desired outcomes while using our platform, drive customer satisfaction, and foster long-term relationships. This role requires a blend of customer service excellence, forward thinking, and in-depth knowledge of e-commerce solutions.

Responsibilities

Customer Relationship Management & Engagement

Serve as the primary business point of contact for daily sustain operations Understand business goals, and challenges, and provide tailored support and recommendations Partner with product and engineering to create and socialize plan to transition products/features/capabilities from development to sustain post-Hypercare Guide new business clients through the Sustain onboarding process, ensuring a smooth transition to sustain Monitor and respond to customer inquiries through various communication channels Help customers maximize the value of our products by identifying opportunities for process improvements and additional feature utilization

Product Knowledge & Understanding

Understand the features within a product and the future product roadmap Stay updated on the latest product trends across the industry

Incident Management and SLAs

Partner with operations leads and sustain teams to ensure incidents are resolved with SLA. Partner with Site Reliability Engineer (SRE) to help triage Incidents and assign Incidents to the respective support team Govern incident resolution process to ensure SLAs are met with proper RCA provided by the L2/L3 support team Analyze incidents to identify trends, successes, and areas for improvement and open problem tickets and enhancement requests accordingly 

Communication and Reporting

Communicate and collaborate with the Call center, Sector reps, Business Admins and leadership teams to provide regular updates on incidents, problems, upcoming maintenance, etc. Identify Product Improvement areas and work with the Product team to create the backlog item as a future product capability Qualifications Bachelor’s degree in business, technology, communications or a related field. Strong understanding of B2B e-commerce solutions and related technologies Excellent communication, interpersonal, and presentation skills. Strong problem-solving and analytical abilities Ability to manage multiple clients and products simultaneously. Experience on ServiceNow, Experience and good understanding of ITSM (ie. Incident Management, Problem Management, etc. ) Certification on ITSM-Preferred

  • Customer Success Manager

    4 days ago

    Gurugram, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    2 days ago

    gurugram, India Pidge Full time

    Profile :Customer Success Manager Exp: 4-6 years About the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    4 days ago

    Gurugram, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    4 days ago

    Gurugram, India Pidge Full time

    Profile :Customer Success Manager Exp: 4-6 years About the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Manager- Customer Success

    5 months ago

    Gurugram, India Builder.ai Full time

    About We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. was voted as one of 2023’s ‘Most...

  • Customer Success Manager

    4 weeks ago

    gurugram, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    2 weeks ago

    Gurugram, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    2 weeks ago

    gurugram, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    2 weeks ago

    Gurugram, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    2 weeks ago

    gurugram, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    2 weeks ago

    Gurugram, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    5 days ago

    Gurugram, India BayOne Solutions Full time

    Work Timezone: North America Shift (to work in PST) Europe Shift (to work in 2pm-11pm IST) India Shift (9-5pm IST) Skills Required: Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba 1. Communication and interpersonal skills 2. Problem-solving and analytical...

  • Customer Success Manager

    6 days ago

    Gurugram, India BayOne Solutions Full time

    Work Timezone:North America Shift (to work in PST)Europe Shift (to work in 2pm-11pm IST)India Shift (9-5pm IST)Skills Required:Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba1. Communication and interpersonal skills2. Problem-solving and analytical thinking3....

  • Customer Success Manager

    3 weeks ago

    Gurugram, India AideWiser SolTek Full time

    Role - Customer Success ManagerExperience - 1 to 10 YearsLocation - Gurgaon (onsite)RequirementsBachelor's degree in business, marketing, or a related field.1+ years of experience in customer success or account managementExperience with the SaaS industry is a mustStrong communication and interpersonal skills.Ability to build strong relationships with...

  • Customer Success Manager

    1 month ago

    gurugram, India HSV Digital Full time

    Role Overview: This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...

  • Customer Success Manager

    5 days ago

    Gurugram, India BayOne Solutions Full time

    What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates...

  • Customer Success Manager

    6 days ago

    Gurugram, India BayOne Solutions Full time

    What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...

  • Customer Success Manager

    1 month ago

    gurugram, India Intract Full time

    At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an experienced...

  • Customer Success Manager

    2 months ago

    gurugram, India HSV Digital Full time

    Role Overview: This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...