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Customer Success Manager

1 month ago

gurugram, India Pidge Full time


Profile :Customer Success Manager

Exp: 4-6 years


About the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development and execution of strategies to maximize customer value, retention, and overall happiness.


Responsibilities:

Team Leadership:

  • Lead and inspire a team of Customer Success Managers, fostering a culture of excellence, collaboration, and continuous improvement.
  • Provide guidance and mentorship to team members, helping them achieve individual and team goals.

Customer Engagement:

  • Develop and implement customer engagement strategies to enhance the overall customer experience.
  • Collaborate with cross-functional teams to address customer needs, proactively identify opportunities for improvement, and drive customer satisfaction.

Account Management:

  • Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth.
  • Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts.

Data Analysis and Reporting:

  • Utilize customer data and feedback to identify trends, measure performance, and drive data-driven decision-making.
  • Generate regular reports on customer success metrics and share insights with the leadership team.

Product Feedback and Improvement:

  • Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements.
  • Collaborate with product managers to ensure customer needs are addressed in product roadmaps.


Requirements:

● Managed team for minimum 4-5 years, B2B Business

● Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

● Proven experience in a customer success leadership role, preferably in a technology or SaaS company.

● Strong leadership and team management skills.

● Excellent communication and interpersonal skills.

● Analytical mindset with the ability to derive insights from data.

● Experience working with cross-functional teams.

● Demonstrated success in driving customer satisfaction, retention, and growth.


Additional Details :

Work Mode : On-site (Work From Office)

Working Days - 5 days a week

Office Location -M3M Urbana Business Park, sector 67


Interested candidates can reach out at 


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