Customer Success Manager

1 week ago


Gurugram, India PeopleStrong Full time

Customer Success Manager

Location: Gurgaon


Key Responsibilities

  • Act as a trusted advisor to clients, building strong relationships and understanding their business goals.
  • Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.
  • Address client queries, concerns, and escalations promptly, working with technical teams as needed.
  • Track and report on key account health metrics like customer satisfaction, retention, and usage trends.


Experience:

  • 3–6 years of experience in customer success, account management, or a related role within a SaaS or HR-Tech organization.
  • Proficient in MS Office and project management tools
  • Strong communication and problem-solving skills


Ready to make an impact? Apply now at



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