Current jobs related to Lead Customer Success Manager - Gurugram - BayOne Solutions
-
Lead Customer Success Manager
1 month ago
Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities: Escalation management, should be able to manage customer...
-
Lead Customer Success Manager
1 month ago
Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities:Escalation management, should be able to manage customer...
-
Customer Success Manager
4 days ago
Gurugram, India Holiday Tribe Full timeAbout Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...
-
Customer Success Manager
3 days ago
Gurugram, India Holiday Tribe Full timeAbout Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards,...
-
Customer Success Manager
4 days ago
Gurugram, India Holiday Tribe Full timeAbout Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...
-
Customer Success Manager
2 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction,...
-
Customer Success Manager
2 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
-
Customer Success Manager
2 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
-
Customer Success Manager
2 months ago
Gurugram, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
-
Customer Success Manager
2 months ago
Gurugram, India BayOne Solutions Full timeWhat are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates...
-
BayOne Solutions | Lead Customer Success Manager
1 month ago
gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities:Escalation management, should be able to manage customer...
-
Customer Success Manager
4 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success Manager Location: Gurgaon Key Responsibilities Act as a trusted advisor to clients, building strong relationships and understanding their business goals. Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. Address client queries, concerns, and escalations promptly, working with technical...
-
Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
-
Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
-
Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
-
Customer Success Manager
3 months ago
gurugram, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. Role Description This is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an...
-
Customer Success Manager
4 months ago
gurugram, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an experienced...
-
Customer Success Manager
7 months ago
Gurugram, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an experienced...
-
Customer Success Manager
7 months ago
Gurugram, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an experienced...
-
Customer Success Manager
2 months ago
Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
Lead Customer Success Manager
1 month ago
Job Title: Lead Customer Success Manager
Location: BayOne India HQ Udyog Vihar, Gurugram, Haryana
No Remote: Minimum 4 day onsite in person
Duration: Fulltime with BayOne Solutions
Salary: Rs.12-15 Lac per annum
Note: We need someone who can join us in 15-30 days notice.
Responsibilities:
- Escalation management, should be able to manage customer escalations and priority responses.
- Experience managing day to day operations, shift management, work prioritizations, capacity planning
- This will be the SPOC for customers and will manage BayOne relationship and work delivery
- Must have managed a team of CSM with below role and responsibilities.
- Client Relationship Management: Develop and maintain strong relationships with enterprise clients to ensure their satisfaction and success.
- Onboarding and Training: Assist clients with the onboarding process, providing training and support to ensure they effectively use the hardware solutions.
- Account Management: Manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
- Strategic Planning: Develop and execute strategic plans to drive product adoption and maximize value for clients.
- Quarterly Business Reviews (QBRs): Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities.
- Problem Resolution: Address and resolve any technical or operational issues that clients may encounter.
- Feedback Collection: Gather and analyze customer feedback to guide continuous product and service improvement
Qualifications:
- Education: Bachelor's degree in Engineering, Computer or a related field.
- Experience: 10+ years of experience in customer success, account management, or a related field.
- Skills: Excellent communication and interpersonal skills, strong organizational skills, attention to detail, and the ability to solve complex problems.
