BayOne Solutions | Lead Customer Success Manager
3 days ago
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities:
- Escalation management, should be able to manage customer escalations and priority responses.
- Experience managing day to day operations, shift management, work prioritizations, capacity planning
- This will be the SPOC for customers and will manage BayOne relationship and work delivery
- Must have managed a team of CSM with below role and responsibilities.
- Client Relationship Management: Develop and maintain strong relationships with enterprise clients to ensure their satisfaction and success.
- Onboarding and Training: Assist clients with the onboarding process, providing training and support to ensure they effectively use the hardware solutions.
- Account Management: Manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
- Strategic Planning: Develop and execute strategic plans to drive product adoption and maximize value for clients.
- Quarterly Business Reviews (QBRs): Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities.
- Problem Resolution: Address and resolve any technical or operational issues that clients may encounter.
- Feedback Collection: Gather and analyze customer feedback to guide continuous product and service improvement
Qualifications:
- Education: Bachelor's degree in Engineering, Computer or a related field.
- Experience: 10+ years of experience in customer success, account management, or a related field.
- Skills: Excellent communication and interpersonal skills, strong organizational skills, attention to detail, and the ability to solve complex problems.
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gurugram, India BayOne Solutions Full timeJob Title: Lead Customer Success Manager Location: BayOne India HQ Udyog Vihar, Gurugram, Haryana No Remote: Minimum 4 day onsite in person Duration: Fulltime with BayOne Solutions Salary: Rs.12-15 Lac per annum Note: We need someone who can join us in 15-30 days notice. Responsibilities: Escalation management, should be able to manage customer...
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gurugram, India BayOne Solutions Full timeJob Title: Lead Customer Success ManagerLocation: BayOne India HQ Udyog Vihar, Gurugram, Haryana No Remote: Minimum 4 day onsite in personDuration: Fulltime with BayOne SolutionsSalary: Rs.12-15 Lac per annumNote: We need someone who can join us in 15-30 days notice. Responsibilities:Escalation management, should be able to manage customer escalations and...
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Gurugram, India BayOne Solutions Full timeJob Title: Lead Customer Success Manager Location: BayOne India HQ Udyog Vihar, Gurugram, Haryana No Remote: Minimum 4 day onsite in person Duration: Fulltime with BayOne Solutions Salary: Rs.12-15 Lac per annum Note: We need someone who can join us in 15-30 days notice. Responsibilities: Escalation management, should be able to manage customer...
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Gurugram, India BayOne Solutions Full timeJob Title: Lead Customer Success Manager Location: Gurugram Haryana (4 days onsite) Job Type: Fulltime with BayOne Solutions Responsibilities: Escalation management, should be able to manage customer escalations and priority responses. Experience managing day to day operations, shift management, work prioritizations, capacity planning This will be the...
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Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities:Escalation management, should be able to manage customer...
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Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities: Escalation management, should be able to manage customer...
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Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities:Escalation management, should be able to manage customer...
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Gurugram, India BayOne Solutions Full timePosition: Customer Success Manager Location: Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...
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gurugram, India BayOne Solutions Full timePosition: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...
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gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
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gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure retention...
-
gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure retention...
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