Application Support Engineer
4 weeks ago
About Mitra
At our core, Mitra Innovation is a collaborative enterprise. We partner with companies around the world, bringing the best technological advantage to the widest audience. Through Co-Development we deliver scalable solutions with the right level of resources at the right price with minimal risk. Our Security First ethos means we deliver resilient, strategic, innovative solutions, which generate growth and customer engagement.
Job Overview
As an Application Support Engineer L1, L2, you will provide support for production applications in the banking and finance sector and will perform maintenance tasks such as application deployments in servers, troubleshooting network and application issues, capture application and system logs from servers. You will be a member of our support teams, where you will have a chance to work with our top-tier clients in Australia. Also will be responsible for communicating with external and internal stakeholders about the ongoing incidents and changes in their systems.
Job Specific Responsibilities (L1 & L2)
- Application Support Engineers should accept customer-reported incidents and provide regular updates to customers via email, calls or in the incident management system (e.g. Jira or ServiceNow), according to ITIL standards.
- Login to server environments to capture application and database error/event logs. (One or more of the following skills: Linux, Windows Server, Oracle, MS SQL, Reddis, RabbitMQ)
- Perform application installations on production and test server environments using one or more of the following technologies: AWS, Azure, Github, and OutSystems according to the provided instructions.
- Provide support for clients to troubleshoot/update their Content Management System (e.g. Siebel CRM, EPI Server, Strapi, WordPress or Zoho)
- Monitor client systems regularly and ensure infrastructure-related issues are detected and alerted proactively.
- Configure client-specific dashboards and email alerts if required using tools (e.g. AWS, Azure, Jira or ServiceNow).
- Maintain application documentation in a centralised repository.
- Ability to work in different shifts according to a pre-defined roster.
Required Competencies, Qualifications & Experience
- Bachelor’s Degree in Computer Science, Engineering, or a related field.
- Core competency in production application support job role in the IT services industry for 2-5 years.
- Prior experience in banking and the fin-tech domains will be an added advantage.
- Development/configuration skills in Siebel CRM will be an added advantage.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
- Working experience with either one or more of the following technologies: Linux, Windows Server, Oracle, MS SQL, Reddis, RabbitMQ
- Sound knowledge and experience in one or more of the following cloud technologies: Azure, or AWS.
- Working experience with DevOps and understanding of the DevOps concepts.
-
Application Support Engineer
4 weeks ago
Gurugram, India Mitra AI Full timeAbout MitraAt our core, Mitra Innovation is a collaborative enterprise. We partner with companies around the world, bringing the best technological advantage to the widest audience. Through Co-Development we deliver scalable solutions with the right level of resources at the right price with minimal risk. Our Security First ethos means we deliver resilient,...
-
Application Support Engineer
3 weeks ago
Gurugram, India SMARTWORK IT SERVICES Full timeJob Title: Application Support Engineer 16313-1Location: GurugramExperience Required: 4-6 YearsAvailability: Immediate JoinersWork Mode: OnsiteDuration: Contract (6+ Months)Job SummaryAs an Application Support Engineer, you will act as a software detective, identifying and solving issues within critical business systems. Your primary responsibility will be...
-
Application Support Specialist
2 days ago
Gurugram, India Talent Toppers Full timeAbout the Company - Our Client is looking for a Senior Systems Engineer to be part of their growing B2B Commercial Development team. As a Senior Systems Engineer, you will be responsible for the delivery of key business capabilities and technology solutions of services/applications with deep focus on production operations, capacity planning and performance...
-
Application Support Specialist
3 days ago
Gurugram, India Talent Toppers Full timeAbout the Company - Our Client is looking for a Senior Systems Engineer to be part of their growing B2B Commercial Development team. As a Senior Systems Engineer, you will be responsible for the delivery of key business capabilities and technology solutions of services/applications with deep focus on production operations, capacity planning and performance...
-
Application Support
5 months ago
Gurugram, India Virtusa Full timeApplication Support - CREQ193025 Description Application Support Maintaining and improving performance and availability of all clients web applications and platform. Leading high impact incident investigation and recovery in collaboration with various technology teams. Providing technical assistance in guiding the team for incident resolution. Leading...
-
Applications Support Engineer
5 days ago
Gurugram, India Steerlean Consulting Services Pvt Ltd. Full timeJob Description :In this role you are expected to provide L2 Functional Support to Firmwide Applications.You will be a Subject Matter Expert (SME) of the application supported and provide guidance for ways to continually improve the supportedYou'll be involved in performing route cause analysis (RCA) and documenting your findings for problem...
-
gurugram, India Mitra AI Full timeAbout MitraAt our core, Mitra Innovation is a collaborative enterprise. We partner with companies around the world, bringing the best technological advantage to the widest audience. Through Co-Development we deliver scalable solutions with the right level of resources at the right price with minimal risk. Our Security First ethos means we deliver resilient,...
-
gurugram, India Mitra AI Full timeAbout Mitra At our core, Mitra Innovation is a collaborative enterprise. We partner with companies around the world, bringing the best technological advantage to the widest audience. Through Co-Development we deliver scalable solutions with the right level of resources at the right price with minimal risk. Our Security First ethos means we deliver...
-
Gurugram, India Awiros Full timeABOUT AWIROS :Incorporated in 2015, Awiros is making it possible for everyone to build as well as utilize the most advanced applications of Computer Vision and AI in their everyday lives using its app-oriented open and unified Operating System model. With a stellar team of researchers and engineers, our constant endeavor is to push the boundaries of...
-
Gemini Solutions
6 days ago
Gurugram, India Gemini Solutions Private Limited Full timePosition Summary :The candidate will be a Dynatrace support engineer responsible for providing technical support and ensuring the effective use of Dynatrace's monitoring and performance management platform. As a Dynatrace Support Engineer, you will provide technical support and troubleshooting expertise for our clients using the Dynatrace platform. Your...
-
IT Support Engineer
4 weeks ago
Gurugram, India Intellitech IQ Consultancy Full timeTitle - IT Support Engineer (Chat & Voice processes)Work Location - GurugramExperience - 1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary...
-
IT Support Engineer
4 weeks ago
Gurugram, India Intellitech IQ Consultancy Full timeTitle - IT Support Engineer (Chat & Voice processes)Work Location - GurugramExperience - 1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary...
-
Application Engineer
2 months ago
Gurugram, India HELLA Full timeApplication Engineer Location FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance...
-
User Support Specialist
7 days ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective.Diagnose and resolve...
-
User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective.Diagnose and resolve...
-
User Support Specialist
1 week ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities: Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective. Diagnose and resolve...
-
Bentley Civil Application Support Specialist
5 months ago
Gurugram, India Hatch Full timeAs the successful candidate, you will: Leverage your experience using the OpenRoads Designer suite of tools to provide application level technical support for OpenRoads Designer and related products. Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance and testing of...
-
Application Support
6 months ago
Gurugram, Haryana, India Virtusa Full timeApplication Support MSc / BE / BTech / MCA or equivalent degree from a reputable university Unix and Windows platforms experience. Unix shell or Powershell scripting experience Have used Enterprise messaging products (preferably MQ Series) as well as batch scheduling tools Control-M, Autosys etc. Familiar with data analysis in Excel (VBA scripting and/or...
-
Dynatrace Support Engineer
4 days ago
Gurugram, India Gemini Solutions Pvt Ltd Full timePosition Summary - The candidate will be a Dynatrace support engineer responsible for providing technical support and ensuring the effective use of Dynatrace’s monitoring and performance management platform. As a Dynatrace Support Engineer, you will provide technical support and troubleshooting expertise for our clients using the Dynatrace platform. Your...
-
Dynatrace Support Engineer
4 days ago
Gurugram, India Gemini Solutions Pvt Ltd Full timePosition Summary - The candidate will be a Dynatrace support engineer responsible for providing technical support and ensuring the effective use of Dynatrace’s monitoring and performance management platform. As a Dynatrace Support Engineer, you will provide technical support and troubleshooting expertise for our clients using the Dynatrace platform. Your...
