Customer Support Executive

2 weeks ago


Gurugram Haryana, India IT JOBS NET Full time

**Customer Assistance**:

- Provide accurate information about products, services, and company policies.
- **Issue Resolution**:

- Identify customer issues and provide effective solutions in a timely manner.
- Escalate unresolved issues to the relevant departments, ensuring proper follow-up.
- **Record Maintenance**:

- Document all customer interactions and maintain detailed records in the CRM system.
- Generate regular reports on customer feedback and queries.
- **Customer Satisfaction**:

- Strive to exceed customer expectations by delivering high-quality service.
- Handle complaints with empathy and professionalism, turning challenges into positive experiences.
- **Collaboration**:

- Work closely with internal teams to improve processes and resolve customer concerns.
- Share customer feedback and insights to drive product and service enhancements.

**Requirements**:

- **Education**: Bachelor’s degree or equivalent qualification.
- **Experience**: 1-3 years in a customer service role preferred.
- **Skills**:

- Excellent verbal and written communication skills.
- Proficiency in using CRM software and Microsoft Office tools.
- Strong problem-solving and interpersonal skills.
- Ability to multitask, prioritise, and manage time effectively.

**Why Join Us?**
- Competitive salary and benefits.
- A supportive and dynamic work environment.
- Opportunities for career growth and professional development.

Mob: - 7607770465

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7607770465



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