Customer Support Officer
6 months ago
**Rolls and Responsibilities**:
- Strong knowledge of medical equipment.
- Deepening relationships with the existing customer base of the company.
- Should be able to provide customers with detailed information on products, services & offers.
- Ability to handle all customer queries and complaints and resolved with in TAT.
- Ability to up-sell a company product to the customers.
- Responsible to work upon undelivered cases and escalate wherever necessary.
- Handling escalation cases and resolving customer queries by coordinating with product and operations team.
- Ability to build rapport in diverse workforce in a multicultural setting.
- ** Agent should be proactive to handle the sales and services calls. **_
**Competencies and Skills Required**
1. Excellent communication and interpersonal skills
2. Ability to listen proactively.
3. Problem solving skills.
4. Ability to handle work well and maintain quality.
**Qualifications/Other Requirements**
1. Any Graduate
**Designation: Customer Relationship Officer**
**Salary: 22,000/- to 28,000/- Monthly CTC**
**Benefits**:
- Provident fund (PF)
- Mediclaim Insurance
Workdays per week: 6 days (Rotational Week off)
Timing - 08:00am to 8:00pm (9 hours Shift)
**Company Name**: Open Mind Services Limited
B3- 825, 8th Floor Spaze I Tech Park, Sohna Road Gurgaon
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹11,821.53 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
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