Current jobs related to Digital Customer Engagement Manager - Bengaluru - SAP

  • Senior Manager of Customer Engagement

    1 week ago

    Bengaluru, Karnataka, India Quantiphi Full time

    About the RoleQuantiphi is a leading AI-first digital engineering company that offers a wide range of solutions to help businesses build AI products, find and retain high-value customers, and improve operating efficiency.We are looking for a highly skilled Senior Engagement Manager to join our team. As a Senior Engagement Manager, you will be responsible for...

  • Customer Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India Whatfix Full time

    About WhatfixWhatfix is a leading data-driven digital adoption platform (DAP) that empowers organizations and users to maximize the benefits of software. Our platform acts as an interactive overlay on top of any application, guiding users with real-time guidance, self-help support, and user feedback.We leverage product analytics and AI to enable scalable...

  • Customer Engagement Manager

    4 weeks ago

    Bengaluru, Karnataka, India Mahindra Rise Full time

    Job Title: Customer Engagement ManagerAt Mahindra Rise, we are seeking a highly skilled Customer Engagement Manager to join our team. As a key member of our organization, you will be responsible for managing customer relationships, resolving complaints, and providing exceptional customer service.Key Responsibilities:Manage customer complaints and social...

  • Digital Business Development Manager

    3 weeks ago

    Bengaluru, Karnataka, India InOpTra Digital Full time

    Job Title: Digital Business Development ManagerJob Summary: We are seeking a highly skilled Digital Business Development Manager to join our team at InOpTra Digital. The successful candidate will be responsible for driving business growth and development through strategic planning, market analysis, and customer engagement.Key Responsibilities:• Develop and...

  • Digital Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Aspen Technology Full time

    Join AspenTech as a Digital Customer Success ManagerAs a key member of our team, you will play a crucial role in driving our success by developing and implementing a scalable digital customer success program. This program will leverage early indicators and system-driven alerts to address customer needs for proactive adoption and attrition reduction.Your Key...

  • Digital Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India Aspen Technology Full time

    About the RoleThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a...

  • Digital Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. We're driven by our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You'll experience these qualities of passion, pride and aspiration in many ways — from a rich set of career...

  • Digital Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ALTERYX Full time

    We're seeking a highly skilled Digital Customer Success Manager to join our team. As a member of the Digital Customer Success team, you will be responsible for executing, building, and innovating tailored digital events to drive engagement with specific customer profiles.Key responsibilities include delivering weekly scheduled events, tailoring communication...

  • Digital Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    About the RoleWe are seeking a Digital Customer Success Manager to join our team at Alteryx. As a key member of our Digital Customer Success team, you will be responsible for delivering high-quality customer events that drive engagement and satisfaction.Key ResponsibilitiesDevelop and execute tailored digital events to meet the needs of our...

  • Digital Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    We're looking for innovative problem solvers who thrive in a fast-paced environment. As a Digital Customer Success Manager at Alteryx, you'll be responsible for delivering exceptional customer experiences through tailored digital events. Your expertise in event management and communication will enable you to craft engaging experiences that resonate with our...

  • Digital Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    About the RoleWe are seeking a highly skilled Digital Customer Success Manager to join our team at Alteryx. As a key member of our Digital Customer Success team, you will be responsible for delivering exceptional customer experiences through tailored digital events.Key ResponsibilitiesDevelop and execute digital event strategies to drive customer engagement...

  • Digital Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    About the RoleAs a Digital Customer Success Manager at Alteryx, you will be responsible for delivering specific customer outcomes through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle. You will work to build and innovate on operational excellence in analyzing customer behavior to drive engagement for the right...

  • Digital Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    About the RoleAs a Digital Customer Success Manager at Alteryx, you will be responsible for delivering specific customer outcomes through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle. You will work closely with the Digital Customer Success team to build and innovate operational excellence in analyzing customer...

  • Digital Engagement Lead

    6 days ago

    Bengaluru, Karnataka, India Parexel Full time

    Job Purpose:To drive the technical development of digital projects within the Digital Engagement team at Parexel, focusing on front-end build and interactive activities.

  • Customer Engagement

    2 months ago

    Bengaluru, India Pinkerton Full time

    Job Summary: The Customer Engagement & Experience Manager, assigned to one of Pinkerton's largest global clients, will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction. The Manager develops programs and initiatives to ensure a seamless and positive customer journey, drive engagement,...

  • Digital Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    About the RoleWe are seeking a highly skilled Digital Customer Success Manager to join our team at Alteryx. As a key member of our Digital Customer Success team, you will be responsible for delivering specific customer outcomes through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle.Key ResponsibilitiesEngage...

  • Digital Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    About the RoleAs a Digital Customer Success Manager at Alteryx, you will be responsible for delivering exceptional customer experiences through tailored digital events. This role requires effective communication, focused on ensuring a positive experience for attendees. You will work to execute, build & innovate digital events to drive engagement with...

  • Digital Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India ALTERYX Full time

    Unlock Customer Success with AlteryxWe're seeking a skilled Digital Customer Success Manager to join our team at Alteryx. As a key member of our Digital Customer Success team, you will specialize in delivering exceptional customer experiences through tailored digital events.Key Responsibilities:Develop and execute event strategies to drive engagement with...

  • Customer Relationship Management Marketing Coordinator

    3 weeks ago

    Bengaluru, Karnataka, India ALLEN Digital Full time

    About ALLEN DigitalALLEN Digital is a leading EdTech platform that aims to provide students with everything a classroom cannot. With 30-35 years of industry leadership, ALLEN is poised to revolutionize education through its enhanced technology platform.About the RoleWe are seeking a proactive and detail-oriented Junior Executive to join our CRM Marketing...

  • Customer Success Management Digital Touch Manager

    4 months ago

    Bengaluru, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

Digital Customer Engagement Manager

4 months ago

Bengaluru, India SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary & Role Information:

The charter of ECS Private Cloud Customer Center is to ensure seamless adoption of RISE with SAP S/4HANA Cloud, Private Edition solution by customers through a modern digital Engagement Delivery model. The dCEM role of this unit will ensure excellent process setup and business setup for our Global Unit. This digital unit shall ensure innovative and standardized approaches towards managed services delivery of contracted responsibilities towards the customers. The dCEM will focus on an outstanding understanding and experience of our customer facing processes. In this role, he/she will combine this acquired knowledge with a deep business analysis to ensure the success of our organization.

 

The Role:

  • Get comfortable understanding ECS & PC3 strategy and processes, including interacting with our customers.
  • Work in active collaboration of the colleagues in the Business Intelligence Office, Customer Engagement & Intelligent Automation Team, Chief Process Owner, and the Regions and participate in global initiatives that will provide improvement and evolution of our engagement model in alignment with the GCE Strategy.
  • Support the creation of assets and other communications with a strong focus on the PC3 strategy and the multiple initiatives.
  • Proactive collaboration with all regional and global stakeholders, ensuring key events and milestones are communicated timely and effectively.
  • Contribute and drive creative initiatives that will support the scalability of ECS, with a deep focus on process efficiency and automation

Experience (Role Requirements):

  • 5-8 years of overall SAP experience
  • Customer facing experience and passion for strategy
  • Understanding of SAP offerings, Private Cloud, SAP Basis knowledge
  • Demonstrated project management skills
  • Creative mindset with passion for technology; understanding of new technologies like AI is a plus
  • Passion for processes and operational excellence 
  • Strong analytical and documentation skills with good communication, written and verbal
  • Flexibility to work on different time zones, as required, availability to join global team meetings and to actively collaborate on global initiatives
  • Comfortable working in a fast paced environment
  • Experience engaging with leaders from diverse cultures, Passion for diversity
  • Strong experience working in a multicultural setup
  • Understanding of third party/supplier setup and collaboration is a plus.

 

About the team / Brand / Line of Business:

The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.  

#ITT2

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400025  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.