Customer Engagement
2 months ago
Job Summary:
The Customer Engagement & Experience Manager, assigned to one of Pinkerton's largest global clients, will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction. The Manager develops programs and initiatives to ensure a seamless and positive customer journey, drive engagement, and build strong relationships between Global Corporate Security (GCS), its customers, and stakeholders.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence. Develop and implement a customer experience strategy that aligns with GCS objectives and enhances overall customer satisfaction. Design and oversee customer engagement initiatives including customer feedback systems as well as the planning and execution of reach-out activities. Analyze and map the customer journey across all touchpoints to identify pain points and opportunities for improvement. Work closely with business teams and leaders and GCS stakeholders to ensure a unified and consistent customer experience. Collect and analyze customer feedback through surveys, reviews, and other channels to gain insights into customer needs and expectations. Utilize data analytics to monitor customer behaviors, preferences, and trends while providing actionable business insights. Coordinate with the in-house Learning & Development team to suggest ways to improve customer service and support customer-centric practices specific to guardforce management. Conduct guardforce training on the behavioral aspects of customer service delivery. Oversee the development of customer communications and ensure clarity, consistency, and alignment with the GCS objectives. Establish and monitor key performance indicators (KPIs) related to customer engagement and experience. Identify areas for continuous improvement in customer engagement and experience and drive initiatives to enhance the customer journey. All other duties, as assigned.
Education, Experience, and Certifications:
Bachelor's degree with three to five years within a customer success/engagement related role which included leadership responsibilities. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
Able to interpret data and translate it into actionable strategies. Excellent written and verbal communication skills. Able to build respectful and trusting relationships with customers and internal teams. Creative thinker with a passion for proactively enhancing customer experiences. Able to manage multiple projects and priorities in a fast-paced environment. Customer focused and results driven. Able to analyze roadblocks or pain points and appropriately recommend solutions. Able to effectively participate within and/or lead cross-functional initiatives. Serve as a positive leader. Attentive to details and accuracy. Computer skills; Microsoft Office and Customer Experience Management (CRM) software.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. *Current employees include Pinkerton and all Securitas divisions.-
Customer Engagement Specialist
6 days ago
Bengaluru, Karnataka, India WizKlub Learning Pvt Ltd Full timeJob Title: Customer Engagement SpecialistWe are seeking a skilled Customer Engagement Specialist to join our team at WizKlub Learning Pvt Ltd. As an Engagement Manager, you will be part of a dynamic function responsible for overall customer engagement and retention.Responsibilities:• Responsible for a set of student accounts• Meet monthly retention and...
-
Customer Engagement Manager
4 weeks ago
Bengaluru, Karnataka, India Mahindra Rise Full timeJob Title: Customer Engagement ManagerAt Mahindra Rise, we are seeking a highly skilled Customer Engagement Manager to join our team. As a key member of our organization, you will be responsible for managing customer relationships, resolving complaints, and providing exceptional customer service.Key Responsibilities:Manage customer complaints and social...
-
Customer Engagement Specialist
6 days ago
Bengaluru, Karnataka, India EASYJOBS RECRUITMENT Full timeEASYJOBS RECRUITMENT is looking for a highly skilled Customer Engagement Specialist to join our team.Job Description:As a Customer Engagement Specialist, you will be responsible for:Demonstrating expertise in product knowledge and providing exceptional customer service.Engaging with customers through outbound and inbound calls to understand their needs and...
-
Customer Engagement Specialist
1 week ago
Bengaluru, Karnataka, India Travel Unbounded Full timeJob Title: Customer Engagement SpecialistAbout the Role: We are seeking a Customer Engagement Specialist to join our team at Travel Unbounded.Responsibilities:Urgent openings for tele sales require a skilled professional to engage with potential customers.Scripted sales pitch to market leisure travel opportunities.Leads would be provided for successful...
-
Customer Engagement Representative
1 week ago
Bengaluru, Karnataka, India Lavish Holiday Pvt. Ltd. Full timeCustomer Engagement RepresentativeAbout the Role:Lavish Holiday Pvt. Ltd. is seeking an experienced Customer Engagement Representative to join our team in Bangalore. The successful candidate will be responsible for converting leads, sharing information about our leisure packages and services, and scheduling appointments to meet sales team.Key...
-
Customer Engagement Representative
6 days ago
Bengaluru, Karnataka, India Prime Placement Vision Private Ltd Full timeJob Title: Customer Engagement RepresentativeJob Description: We are seeking a highly motivated and result-driven Customer Engagement Representative to join our team at Prime Placement Vision Private Ltd. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service.Key...
-
Customer Engagement Specialist
1 week ago
Bengaluru, Karnataka, India Prime placement vision pvt Ltd company Full timePrime Placement Vision Pvt Ltd Company: Exciting OpportunitiesJob Summary: We are seeking highly motivated and results-driven individuals to join our team as Customer Engagement Specialists.About the Role: As a Customer Engagement Specialist, you will be responsible for interacting with customers, understanding their needs, and providing solutions that meet...
-
Customer Engagement Specialist
6 days ago
Bengaluru, Karnataka, India Credvent Services Pvt ltd Full timeKey Responsibilities:Make outbound calls to engage with prospects and promote services.Present information about products or services in a clear and concise manner.Highlight key features and benefits to generate interest.Address concerns or objections raised by prospects.Maintain accurate and detailed records of calls.Conduct follow-up calls to nurture leads...
-
Customer Engagement Specialist
2 weeks ago
Bengaluru, Karnataka, India SMART FUSION CORPORATE SOLUTION Full timeJob Opportunity with SMART FUSION CORPORATE SOLUTIONWe are seeking a highly skilled Customer Engagement Specialist to join our team. This role is ideal for individuals who possess excellent communication skills and can effectively engage with customers to drive business growth.Key Responsibilities:Develop and maintain strong relationships with customers to...
-
Customer Engagement Representative
2 weeks ago
Bengaluru, Karnataka, India Ray Center Full timeJob DescriptionAs a Customer Engagement Representative at Ray Center - Swimming Pools, you will be responsible for engaging with potential and existing customers through outbound and inbound calls.Your primary goal will be to promote our services, gather information, and generate sales or leads over the phone.Key Responsibilities:Make outbound calls to...
-
Customer Engagement Specialist
4 weeks ago
Bengaluru, Karnataka, India Motor World Private Limited Full timeJob DescriptionAt Motor World Private Limited, we are seeking a highly skilled and motivated Telecaller to join our team. As a Telecaller, you will play a crucial role in driving sales and customer engagement.Key Responsibilities:Market Research and Analysis: Stay up-to-date with the latest market trends and product offerings to effectively communicate their...
-
Customer Engagement Specialist
2 weeks ago
Bengaluru, Karnataka, India Raak Sapphire Private LTD Full timeRaak Sapphire Private LTD is seeking a talented Customer Engagement Specialist to join our team.As a Customer Engagement Specialist, you will be responsible for making outbound calls to potential customers, promoting our products and services, and generating sales leads. You will work closely with the sales team to ensure that all leads are followed up and...
-
Customer Engagement Specialist
6 days ago
Bengaluru, Karnataka, India BlackBuck Full timeThe BlackBuck platform seeks a Customer Engagement Specialist to improve the retention and renewals of its subscribed shippers and truckers. Key responsibilities include analysing reasons for low retention levels, identifying solutions, and executing measures to improve customer retention.The ideal candidate will have a minimum of 2-3 years of experience in...
-
Customer Engagement Specialist
21 hours ago
Bengaluru, Karnataka, India MoEngage Inc. Full timeAbout MoEngage Inc.We are a leading Marketing Technology Stack provider that helps brands redefine customer engagement in the mobile era. Our cutting-edge technology analyzes billions of data points to predict customer behavior and build marketing campaigns that proactively engage users.With marquee clients like Traveloka, Bukalapak, Kredivo, Vodafone, Oyo,...
-
Customer Engagement Specialist
2 weeks ago
Bengaluru, Karnataka, India Abisol Aqua Full timeAbisol Aqua is seeking a highly skilled Customer Engagement Specialist to join our team in a Telecaller role.Key Responsibilities:Conduct outbound calls to potential clients and effectively communicate product or service offerings.Identify and qualify leads through proactive engagement and follow-up calls.Provide information about products/services, answer...
-
Customer Engagement Representative
2 weeks ago
Bengaluru Rural, India SHB Developerss Full timeKey Responsibilities:The Customer Engagement Representative will be responsible for gathering data from internal and external sources, identifying potential buyers, and coordinating with sales executives to make direct contact with customers. Additionally, the representative will be expected to invite customers to property tours and other events, operate...
-
Customer Engagement Associate
2 weeks ago
Bengaluru, Karnataka, India Recruitify JM HR Solutions Pvt Ltd Full timeJob Summary: We seek a skilled Customer Engagement Associate for our team at Recruitify JM HR Solutions Pvt Ltd. The ideal candidate will have a minimum 1-year experience in Tele calling or Inside sales.Key Responsibilities:Interacting with customers via various channels, such as live chat, phone calls, and social media.Modifying sales pitches in response to...
-
Customer Engagement Specialist
1 week ago
Bengaluru, Karnataka, India chemmanur international holidays and resorts Full timeCareer Overview: As a Customer Engagement Specialist at Chemmanur International Holidays and Resorts, you will be responsible for generating and scheduling promising leads and appointments for the direct sales team.Key Responsibilities:Make courteous conversation with customers and prospective customers over the phone.Call potential customers to convince...
-
Customer Engagement Representative
6 days ago
Bengaluru, Karnataka, India Proptension India Pvt Ltd Full timeTelecalling involves handling sales over the phone entirely, focusing on identifying customer needs and providing solutions through our company's products and services.Key responsibilities include:Customer Interaction: Collecting desired information from clients and maintaining healthy relations with them.Sales Performance: Keeping records of every...
-
Customer Engagement Representative
2 weeks ago
Bengaluru, Karnataka, India Brains 'N' Skills Placement Consultancy Full timeDear Candidates,We are seeking a highly skilled Telecommunications Executive to join our team.Job DescriptionThe ideal candidate will have excellent communication skills and be able to effectively engage with customers via phone, email, and chat.ResponsibilitiesManage customer relationships and resolve issues in a timely and professional mannerProvide expert...