Customer Engagement Representative

7 days ago


Bengaluru, Karnataka, India Ray Center Full time
Job Description

As a Customer Engagement Representative at Ray Center - Swimming Pools, you will be responsible for engaging with potential and existing customers through outbound and inbound calls.

Your primary goal will be to promote our services, gather information, and generate sales or leads over the phone.

Key Responsibilities:
  • Make outbound calls to prospective customers or receive inbound calls from existing customers.
  • Introduce and explain services offered by the organization to potential customers.
  • Answer questions, provide information, and address customer concerns or objections.
  • Maintain a courteous and professional demeanor while speaking with customers.
  • Follow a prepared script or guideline to ensure consistent messaging and accurate information delivery.
  • Use persuasive techniques to influence customers and generate sales or leads.
  • Identify and qualify potential customers through effective questioning and listening skills.
  • Maintain accurate and detailed records of customer interactions, including sales, inquiries, and complaints.
  • Achieve individual and team sales targets or key performance indicators (KPIs) set by the organization.
  • Collaborate with sales and marketing teams to share customer feedback and improve sales strategies.
  • Stay updated on product knowledge, pricing, and promotional offers to provide accurate and up-to-date information to customers.
  • Conduct market research and gather customer insights to identify trends, preferences, and opportunities.
  • Adhere to company policies and procedures, including privacy and data protection regulations.
  • Continuously enhance communication and negotiation skills through training and development programs.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in telemarketing, sales, or customer service is preferred but not always required.
  • Excellent verbal communication skills with a clear and pleasant phone voice.
  • Ability to engage customers and build rapport over the phone.
  • Strong persuasive and negotiation skills.
  • Active listening skills to understand customer needs and concerns.
  • Ability to handle objections and rejections professionally and positively.
  • Good organizational and time management skills to handle a high volume of calls.
  • Proficient computer skills and familiarity with call center software and CRM systems.
  • Results-driven and target-oriented mindset.
  • Ability to work in a team and collaborate effectively.
  • Flexibility to work in shifts, including evenings and weekends if required.
Benefits:
  • Health insurance
  • Provident Fund


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